This email is to let you know about a small change to the terms and conditions of your broadband service.
Our supplier, BT Wholesale, has introduced a cancellation charge which applies if you stop or ‘cease’ your broadband service. This may mean you'd get charged if you cancelled your broadband with us. Examples of where the charge is payable can include moving house, or changing supplier. From the 29th October 2008, if you cancel your broadband service, there will now be a £20 fee payable.
Please note: this fee will NOT apply if you migrate to another provider using a MAC key - only if you decide to cease your service altogether.
=Where to find these changes=
If you signed up between Thursday 25th August 2005 and Tuesday 10th April 2007 you'll find this is described at point 13.11 in the terms and conditions. If you signed up before this date, you'll find it at section 10.8.
The amendment will read as follows:
“You agree to pay any costs incurred by us due to the cessation of your broadband service (either when cancelling your service or as a result of a house move where a cessation and new provision of service is required) or cessation of the telephone line over which broadband service is provided. Full details of the charges can be found here:
http://www.plus.net/support/customer_service/billing/cessation_charges.shtmlThis change will not affect your service from Plusnet and you do not need to do anything, we just wanted to inform you of the changes that we have to make.
Kind regards,
Carol Axe
Customer Support Director, Plusnet