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[Dusty]

Tried to use the phone this morning....no dial tone. Plugged analogue phone into BT socket to make sure....still no dial tone

Strangley enough Broadband still working

Have phoned BT faults on mobile, who tell me first no fault, then they tell me a fault at the exchange.

Your guess is as good as mine when it will be fixed.

Seems strange that I can have internet access but telephone not working....Weird :-/

Oh well, here we go again, at least I can come on the forum

[STMO123]

Tried to use the phone this morning....no dial tone. Plugged analogue phone into BT socket to make sure....still no dial tone

Strangley enough Broadband still working

Have phoned BT faults on mobile, who tell me first no fault, then they tell me a fault at the exchange.

Your guess is as good as mine when it will be fixed.

Seems strange that I can have internet access but telephone not working....Weird :-/

Oh well, here we go again, at least I can come on the forum

Get a skype phone.

[mv6copcar]

BT - Hopeless - now with sky for talk and internet.
(still have to pay the £11.75 to BT   )

sorry to jump on the topic but whats skype all about/how it works?

[Mr Skrunts]

Tried to use the phone this morning....no dial tone. Plugged analogue phone into BT socket to make sure....still no dial tone

Strangley enough Broadband still working

Have phoned BT faults on mobile, who tell me first no fault, then they tell me a fault at the exchange.

Your guess is as good as mine when it will be fixed.

Seems strange that I can have internet access but telephone not working....Weird :-/

Oh well, here we go again, at least I can come on the forum

Knowing BT and thier antics, they might have cut you off for non payment with all the issues from the last round  

Broadband woulnt be affected though.

[theolodian]

I've had no end of trouble with BT in the last week.  Can't support their own equipment, 2 days to get a new modem, that doesn't support static IP that we paid for, then another hour on the phone with someone else to say that what we were told the first time was completely wrong.  3 different engineers and 3 new modems show up in the end.  :-?

5 minutes on the phone with TB and all was well though.  

In the meantime download speeds of under 1Mb/s on 2 different lines in 2 different towns.  

[Dusty]

Tried to use the phone this morning....no dial tone. Plugged analogue phone into BT socket to make sure....still no dial tone

Strangley enough Broadband still working

Have phoned BT faults on mobile, who tell me first no fault, then they tell me a fault at the exchange.

Your guess is as good as mine when it will be fixed.

Seems strange that I can have internet access but telephone not working....Weird :-/

Oh well, here we go again, at least I can come on the forum

Knowing BT and thier antics, they might have cut you off for non payment with all the issues from the last round  

Broadband woulnt be affected though.

Not another 55 days without the phone.
I really hope not Skruntie.

[TheBoy]

I wonder if the fairies that magically fixed it last time bodged it  

When my line went pete tong 10 days ago, BT were prompt and polite.  I didn't even need to call in any favours to get it resolved.

[Dusty]

I wonder if the fairies that magically fixed it last time bodged it  

When my line went pete tong 10 days ago, BT were prompt and polite.  I didn't even need to call in any favours to get it resolved.

When BT did the recent repair, they put in a new telegraph pole, and redid the work that the fairies had a hand in

I must say though, I can't understand why I've still got the broadband and not the dial tone to telephone out :-?

Any thoughts TB?

 

[TheBoy]

I wonder if the fairies that magically fixed it last time bodged it  

When my line went pete tong 10 days ago, BT were prompt and polite.  I didn't even need to call in any favours to get it resolved.

When BT did the recent repair, they put in a new telegraph pole, and redid the work that the fairies had a hand in

I must say though, I can't understand why I've still got the broadband and not the dial tone to telephone out :-?

Any thoughts TB?

 

There are lots of reasons why broadband can still work. I won't bore you with details, but some line faults will kill your internet, some will affect it but not kill it, and others won't cause and problem.

[Jimbob]

we have had no phone service, but broadband has worked fine before now.

[ScottieMV6]

BT - Hopeless - now with sky for talk and internet.
(still have to pay the £11.75 to BT   )

sorry to jump on the topic but whats skype all about/how it works?

Apologies for the hijack, but didn't know if you were aware that sky now do line rental as well. Cheaper than BT too at £10 a month!!

[Humpy]

Your BT phone line needs a pair of wires to work whereas your Broadband (at a push) will work over just one half of the line. Don't ask me why, it just does So your phone might not work but your Internet will. As The Boy says, there are other reasons why one will work and the other doesn't, it's not a hard and fast science!

Humpy

[tmx]

sounds like an exchange line card fault

broadband still works as it is applied to the line after the exchange (Switch)

BT have got some new initiatives on for Right First Time etc so they are out to impress!

[Varche]

Right first time,

Won't be many people left at BT that remember that from the first time around!

varche

[TheBoy]

Your BT phone line needs a pair of wires to work whereas your Broadband (at a push) will work over just one half of the line. Don't ask me why, it just does So your phone might not work but your Internet will. As The Boy says, there are other reasons why one will work and the other doesn't, it's not a hard and fast science!

Humpy

Oh no, it still needs a pair, but will work across many faults where your line is touching something it shouldn't