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[bighed]

Long story so bear with me on this one.....

About two weeks ago i rang my insurance company who covered me on both my astra and the mig. I wanted to have astra insurance swapped onto the senator. They told me this could not be done as the astra was on a modified vehicle insurance.

Basically I went to Ecar for senator insurance and told current insurers by letter, to cancel astra policy with immediate effect and send out my no claims discount proof to send to Ecar.

Wednesday night about half 7 I got a phone call off the astra and mig insurers asking if I was sure i wanted to cancel the astra insurance as I would loose 9 months no claims and the last 3 free months and I said yes.

I received a letter today off Ecar chasing up the ncb proof and they added that if it wasnt with them by the 5th of feb the senator policy would be cancelled.  

So this afternoon I rang up the other insurance company to chase up the ncb proof and they said that the astra insurance was still "live". I told them it shouldnt be and in true insurance broker style they put me on hold, returning in 5 minutes to tell me they had "ACCIDENTALLY" cancelled the mig insurance!!!!!!  

So for the last 3 days I have been driving mig with no insurance. After a few swear words were said to them I was put on hold again!

About ten mins later they came back and told me they no longer use the insurance company I was insured with on the mig and that the cheapest NEW quote they could get was nearly £70 a year more, I would totally loose my 9 months no claims and 3 months free insuranceand have to start paying again which over the 3 months will put me out of pocket in the region of £180.  

After a few more select words they told me they could do nothing for me so I asked to speak with his manager who just happened to be in a meeting as they usually are and informed me he was a supervisor.
Obviously not being very happy with this I started to get a bit angry and the guys attitude was like it or lump it.

Im now reinsured but pappin it as the senator insurance looks like it will be cancelled on the 5th Feb which is the day Im meant to be picking it up from the bodyshop.

Im going to write an email to this company and tell them what I think of their customer service and the attitude of one of their so called supervisors. is there anything else I can do people??? Any help greatly appreciated  

[chrisl_1960]

insurance ombudsman, I had a multicar policy with admiral, and nothing but hassle and charges for every little thing possible, and their own cust service was unable (more likely unwilling) to sort out any greivance satisfactorily

[bighed]

insurance ombudsman, I had a multicar policy with admiral, and nothing but hassle and charges for every little thing possible, and their own cust service was unable (more likely unwilling) to sort out any greivance satisfactorily

Who are they?

[Elite Pete]

insurance ombudsman, I had a multicar policy with admiral, and nothing but hassle and charges for every little thing possible, and their own cust service was unable (more likely unwilling) to sort out any greivance satisfactorily

Who are they?

You will have to go through the insurance companies complaint process before the Ombudsman will get involved but its worth a call to them to get advice

[Iain]

Doesn t really help now i know but i only use insurance companies direct now...
Had my fair share of nonsense with insurance brokers, Im with Norwich Union and apart from their offshore call centres they are pretty good,competitive price and you can change your car on the policy as often as you like without charge

Makes life easier and quicker when your dealling directly with the company insuring you

[bighed]

Thanks guys, will try that  

[Plomien]

when they say they are a supervisor they aren't,
demand a manager,
take their full name,
even if they are in a meeting say you will stay on the line until they come out (bet a manager turns up shortly after)
If they disconnect the call call back do the same.
They canceled the wrong policy, they should pay for the short fall difference not you.
Ask for confirmation of the NCB to be emailed to your new insurance company and take both email addresses and ask to be copied on the email.

[Gaffers]

They are at fault, its their responibility to mae things right.

Go through the steps given above and then send 3 letters threatening legal action (last one recorded).  If they dont reply lodge a claim in the small claims court.  Costs a tenner and that usually shows you mean business.  

[gwa]

Doesn t really help now i know but i only use insurance companies direct now...
Had my fair share of nonsense with insurance brokers, Im with Norwich Union and apart from their offshore call centres they are pretty good,competitive price and you can change your car on the policy as often as you like without charge

Makes life easier and quicker when your dealling directly with the company insuring you

Snap!! No problems at all. Now called Arriva or something, see the telly ads.

Edit: I've got 3 cars through them. They don't do a 'multi-car policy, but apply my 65% NCD to all the cars which probably works out the same.

[STMO123]

Doesn t really help now i know but i only use insurance companies direct now...
Had my fair share of nonsense with insurance brokers, Im with Norwich Union and apart from their offshore call centres they are pretty good,competitive price and you can change your car on the policy as often as you like without charge

Makes life easier and quicker when your dealling directly with the company insuring you

Snap!! No problems at all. Now called Arriva or something, see the telly ads.

Edit: I've got 3 cars through them. They don't do a 'multi-car policy, but apply my 65% NCD to all the cars which probably works out the same.

Aviva  Arriva is your local bus company.

[Andy B]

....., I had a multicar policy with admiral, and nothing but hassle and charges for every little thing possible, and their own cust service was unable (more likely unwilling) to sort out any greivance satisfactorily

  I've just started with them for the Omega, my Astra shed & her Astra G!  

[bighed]

I asked them to email ME the ncb proof and they said they couldnt!! Will send them an email tonight and also send it as a letter be recorder post. Does going through the small claims court really only cost ten pounds??

[Entwood]

Small claims are now exceedingly easy .. I've done 2 in the last 4 years... info is here .. I believe the fee is £30 for up to £300 claim but if you win it is added to your claim.

http://www.hmcourts-service.gov.uk/infoabout/claims/index.htm

Fees are here :

http://www.hmcourts-service.gov.uk/courtfinder/forms/ex50.pdf

and you can lodge your claim on-line here ..

http://www.hmcourts-service.gov.uk/onlineservices/mcol/index.htm

It is simple and effective .. you lodge your claim and fill in the Allocation Questionaire ... I then sent a copy to the "opposition" to prove I was serious .. they backed down and paid me in full .. including court fees .. within 48 hours , you then just tell the court and cash the cheque ..