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Author Topic: tescos direct  (Read 1225 times)

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Richie London

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tescos direct
« on: 27 March 2009, 13:06:48 »
bought my x a washing machine wed. delivery friday between 7am and 7pm. we rang earlier to see what time roughly they will come. out of stock now, 2 weeks delivery.
rang complaints they told us go to tescos for refund
then someone said it was in stock on transit
another call, who told you that, we havent got it. gave them name and number.
another call. take no notice we will deliver today.
another call. no delivery today, out of stock.
2 calls together, 1 on mobile 1 on landline. 1 said out of stock we will refund, and give you £20  for the trouble. other said we will deliver.
next call, its on the van in scotland, has already left cardiff and on its way. rang head office complained
next call its on van will be with you tomorrow without a doubt.
what a useless bunch of tossers.
my x was crying when i left, now ive got to go all the way back over tomorrow and start again to take old one out to put new one in. thats iff it turns up
 >:( >:(
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Debs.

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Re: tescos direct
« Reply #1 on: 27 March 2009, 14:00:48 »
Quote
bought my x a washing machine wed. delivery friday between 7am and 7pm. we rang earlier to see what time roughly they will come. out of stock now, 2 weeks delivery.
rang complaints they told us go to tescos for refund
then someone said it was in stock on transit
another call, who told you that, we havent got it. gave them name and number.
another call. take no notice we will deliver today.
another call. no delivery today, out of stock.
2 calls together, 1 on mobile 1 on landline. 1 said out of stock we will refund, and give you £20  for the trouble. other said we will deliver.
next call, its on the van in scotland, has already left cardiff and on its way. rang head office complained
next call its on van will be with you tomorrow without a doubt.
what a useless bunch of tossers.
my x was crying when i left, now ive got to go all the way back over tomorrow and start again to take old one out to put new one in. thats iff it turns up
 >:( >:(

 :y You Sir; have a kind heart! :-*
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Welung666

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Re: tescos direct
« Reply #2 on: 27 March 2009, 14:08:37 »
Quote
bought my x a washing machine wed. delivery friday between 7am and 7pm. we rang earlier to see what time roughly they will come. out of stock now, 2 weeks delivery.
rang complaints they told us go to tescos for refund
then someone said it was in stock on transit
another call, who told you that, we havent got it. gave them name and number.
another call. take no notice we will deliver today.
another call. no delivery today, out of stock.
2 calls together, 1 on mobile 1 on landline. 1 said out of stock we will refund, and give you £20  for the trouble. other said we will deliver.
next call, its on the van in scotland, has already left cardiff and on its way. rang head office complained
next call its on van will be with you tomorrow without a doubt.
what a useless bunch of tossers.
my x was crying when i left, now ive got to go all the way back over tomorrow and start again to take old one out to put new one in. thats iff it turns up
 >:( >:(

Call the one back offering the refund and take it plus the £20 and don't tell the guys delivering it tomorrow ;D ;D
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unlucky alf

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Re: tescos direct
« Reply #3 on: 27 March 2009, 14:09:27 »
ive had a similar probem with tesco, bought an lcd telly, got it home & found one speaker was duff, phoned them up & was told no more in stock so keep hold of it until we get more, this went on for nearly 12 months [warranty time] so i went back & they had nothing to replace it, they apparently looked on their p,c & said nothing suitabe for replacement in any stores, i happen to go in another store to find they had loads of others which were bigger for less money, phoned up tesco only to be told my warranty had run out so basically tough poo, just as well i use surround sound but as you say they mess you about but wont go to tesco again,,,,,btw believe it or not tesco direct are nothing to do with tesco [or so i was told] >:( >:(
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Richie London

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Re: tescos direct
« Reply #4 on: 27 March 2009, 14:32:20 »
the washing machine was £268 after the discount at tescos, and £420 something in comet. and i split the tax rebate  i got with her 2 weeks ago thats whay i bought it. im not that generous  ;)
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willyboy

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Re: tescos direct
« Reply #5 on: 27 March 2009, 17:14:50 »
Yes these so called online stores can me a nightmare to deal with, had probs with most of em in the past , however recently we ordered a Dishwasher form Dixons (best price anywhere for that model ) + free del so was told 10-14 days  so thought are yes we go anyway 10days later phone call delivering in next 3 days pick your day did ! driver rang me 30mins away from us & they delivered & unpacked it, couldnt believe it coz always had some cock up with Dixons previously the high st branches anyway. :y :y
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Mr Skrunts

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Re: tescos direct
« Reply #6 on: 27 March 2009, 18:26:26 »
Lol, they got your money, thats the bit they were interested in.  As far as they are concerned it will arrive when they are ready.

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Richie London

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Re: tescos direct
« Reply #7 on: 27 March 2009, 18:41:35 »
but it was loaded in cardiff and taken to scotland??? cant work that out to be honest
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Mr Skrunts

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Re: tescos direct
« Reply #8 on: 27 March 2009, 18:50:59 »
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but it was loaded in cardiff and taken to scotland??? cant work that out to be honest

Coz they are thick.
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Richie London

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Re: tescos direct
« Reply #9 on: 28 March 2009, 12:54:23 »
turned up 11.30, taken old one out, fitted new one, what a lovley machine, so quiet too. cant believe it was only 268. well worth the money.
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Mr Skrunts

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Re: tescos direct
« Reply #10 on: 28 March 2009, 13:09:06 »
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turned up 11.30, taken old one out, fitted new one, what a lovley machine, so quiet too. cant believe it was only 268. well worth the money.


What model did you get, I may have to get a new one.
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Richie London

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Re: tescos direct
« Reply #11 on: 28 March 2009, 13:49:10 »
http://direct.tesco.com/q/R.205-6799.aspx

its sold out again, must be popular then. theres 3 versions hers is the 1400 one. no good for me, too many programmes on it
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chrisl_1960

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Re: tescos direct
« Reply #12 on: 28 March 2009, 14:28:15 »
washing machines.....far to complex for men  ;D ;D ;D ;D
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Seth

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Re: tescos direct
« Reply #13 on: 28 March 2009, 16:19:17 »
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Lol, they got your money, thats the bit they were interested in.  As far as they are concerned it will arrive when they are ready.


Yep - welcome to 'f**k-you-over-Britain' everyone!

The best service that we've ever had is that given by the Apple Store. When looking for a new computer, we did the usual round of on-line and High Street giants. Mothers in baseball-caps first reaction was to take my 'hard-earned' but couldn't answer my questions on product suitability and availability.

A good friend put me on to the people at Apple and hey presto ....
Ended-up with a superb eMac, rather than a crappy PC and never looked back.
Good on yer Apple .... !
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amigov6

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Re: tescos direct
« Reply #14 on: 28 March 2009, 18:09:15 »
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washing machines.....far to complex for men  ;D ;D ;D ;D
No matter what machine i've had i find one programme that washes mixed loads & use that & that only. Simples! :D
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