Swmbo has had a letter from a Debt collection agency.

Demanding immediate payment of £925 threatening a visit and Court if not paid.

The company say they are representing ‘Studio’ which is a Catalogue that tends to be Christmas things.
Now she has not bought anything from them since Christmas 2007 and then it tends to be small amounts purchased, less that £100.
The goods are delivered and then paid for on invoice. She seems to think that she had a ‘credit limit’ of £900
We have had not letters from Studio and have not paperwork as Carole has disposed of any paperwork as all invoices were paid.
She has contacted Studio, who say they are unable to give any information as they have passed on everything to a Debt recovery agency.

They were not contactable today, and she has made arrangements with Studio to get them to ring her tomorrow tea time.
All we can think of is that somehow someone has ‘Cloned’ her account, but that does not explain the lack of invoices or other contact by Studio. But does explain the amount of money involved.

I am suggesting to Carole that she asks for copies of orders, deliver address and proof of delivery, any other suggestions?
If we went to Court I assume they would have to provide this information to try and prove their case, any suggestions welcome.