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Author Topic: Comeback from a car dealer?  (Read 894 times)

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JamesV6CDX

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Comeback from a car dealer?
« on: 19 July 2009, 19:33:03 »

Before I start - I have always said with cars "you pays your money and takes your chance" and it's not acceptable to moan after a purchase.

However, this relates to private sales. I just wonder if, with a dealer, you are entitled to a little bit more?

The reason I ask, is because I purchased the Astra from a dealership.

The guy at the garage was blatently a cowboy and I really should have walked away from the sale, but no good sitting in self pity.

The car has burned considerable amounts of oil since I've had it, which I guess isn't something you'd notice until you'd owned it a bit.

Is it worth contacting dealer, or, just cut losses? Probably can't go down this road now I've rebuilt the head myself?...  :'(

Not looking to start a war, I know nothing about civil purchases and I'm not sure if it's even right or wrong to contact the dealer

What would you do?
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ScottieMV6

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Re: Comeback from a car dealer?
« Reply #1 on: 19 July 2009, 19:38:35 »

Did the dealer offer any sort of warranty with the car?

If so are you still in the warranty period?

Not sure there is a lot you can do even if there is a warranty but worth asking the question?  :-/
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webby23

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Re: Comeback from a car dealer?
« Reply #2 on: 19 July 2009, 19:47:30 »

I think it goes back to the old "fit for purpose" argument.

Have a look at the receipt he gave you and see if it says "Sold as seen and inspected" in which case there is no leg to stand on sadly.....

Definately wouldnt mention that you have took the engine to pieces to try and sort it yourself mate......

Seen the vid and its deffo not looking good is it

 :(
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JamesV6CDX

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Re: Comeback from a car dealer?
« Reply #3 on: 19 July 2009, 19:50:12 »


Found this on AutoTrader site....


If you buy a vehicle from a dealer, you’re covered by the Sale of Goods Act 1979. This means it must be:




• Of satisfactory quality, bearing in mind its age, what it cost and how it was described to you. It should be free from serious defects, other than those you were made aware of
• As described. If the dealer says it's a 2-litre, and it's actually a 1.6-litre, you can reject the car and seek a refund or replacement
• Fit for any reasonable purpose. The car should do all that you reasonably expect of it, including any specifics you state to the dealer. If you need a car for towing and the dealer says a 1-litre supermini will be fine, you can reject the car if it struggles

However, if you pay for the car to be inspected, the dealer is not responsible for any faults the inspection should have found and you should always get a statement on the car's condition from the dealer.

If your car is faulty, you have six months from the date of purchase in which you can reject it. You can demand repair or a replacement, unless it would cause 'disproportionate' or 'significant inconvenience' to the seller.

Examples of this would be if a repair would be as effective as a replacement, or if a price reduction would be more appropriate for minor defects.

Dealers must now prove the vehicle was of satisfactory quality when it was sold. This means you no longer need to seek an independent car inspection.

However, if you believe your car is faulty, you must stop using the car immediately, and contact the dealer directly. You need to follow this up in writing, providing evidence of the problems.
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kpassmore1974

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Re: Comeback from a car dealer?
« Reply #4 on: 19 July 2009, 20:09:12 »

Quote
Found this on AutoTrader site....


If you buy a vehicle from a dealer, you’re covered by the Sale of Goods Act 1979. This means it must be:




• Of satisfactory quality, bearing in mind its age, what it cost and how it was described to you. It should be free from serious defects, other than those you were made aware of
• As described. If the dealer says it's a 2-litre, and it's actually a 1.6-litre, you can reject the car and seek a refund or replacement
• Fit for any reasonable purpose. The car should do all that you reasonably expect of it, including any specifics you state to the dealer. If you need a car for towing and the dealer says a 1-litre supermini will be fine, you can reject the car if it struggles

However, if you pay for the car to be inspected, the dealer is not responsible for any faults the inspection should have found and you should always get a statement on the car's condition from the dealer.

If your car is faulty, you have six months from the date of purchase in which you can reject it. You can demand repair or a replacement, unless it would cause 'disproportionate' or 'significant inconvenience' to the seller.
Examples of this would be if a repair would be as effective as a replacement, or if a price reduction would be more appropriate for minor defects.

Dealers must now prove the vehicle was of satisfactory quality when it was sold. This means you no longer need to seek an independent car inspection.

However, if you believe your car is faulty, you must stop using the car immediately, and contact the dealer directly. You need to follow this up in writing, providing evidence of the problems.


I like this bit  :D (they will all claim this if they could get away with it)

TheBoy

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Re: Comeback from a car dealer?
« Reply #5 on: 19 July 2009, 22:17:47 »

i think as you have messed with engine, you may struggle.  try trading standards for advice
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Jimbob

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Re: Comeback from a car dealer?
« Reply #6 on: 19 July 2009, 22:35:49 »

Jaime has just said what I was thinking, after you have done that much work, its gonna be one word against another, before that you may have had a chance.

JamesV6CDX

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Re: Comeback from a car dealer?
« Reply #7 on: 19 July 2009, 22:53:16 »

Quote
i think as you have messed with engine, you may struggle. 

To be honest Jaime I agree with you.

For the sake of £70 I may as well forget the hassle and buy some rings.

I'm going to rope Markie, and maybe the pink poofter into helping me remove the engine - fancy coming down to take the piss?  :y
« Last Edit: 19 July 2009, 22:53:54 by JamesV6CDX »
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JamesV6CDX

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Re: Comeback from a car dealer?
« Reply #8 on: 19 July 2009, 22:55:58 »

Don't get me wrong, I wouldn't omit it if I were to take it up with the garage, but - hypothetically, would the seller really know I had changed the stem seals?

I doubt he's going to strip it down to find out, and all the old manifold nuts etc were reused, so there are no obvious signs of it :D :D :D

Just to re-iterate, no intention of omiting it, but, I'd be very surprised if they discovered it...
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Allenm

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Re: Comeback from a car dealer?
« Reply #9 on: 20 July 2009, 10:22:07 »

Quote
Don't get me wrong, I wouldn't omit it if I were to take it up with the garage, but - hypothetically, would the seller really know I had changed the stem seals?

I doubt he's going to strip it down to find out, and all the old manifold nuts etc were reused, so there are no obvious signs of it :D :D :D

Just to re-iterate, no intention of omiting it, but, I'd be very surprised if they discovered it...

Given you bought from a trader you do get a statutory 3 month warranty - however, you are obliged to allow the garage to rectify the fault - the fact that you have done so much work on the car means the garage has no way of determining the original problem.  as the phrase goes.... You've started so you will have to finish!
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ians

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Re: Comeback from a car dealer?
« Reply #10 on: 20 July 2009, 15:12:15 »

I guess it depends if the oil consumption etc is comensurate with the age and mileage of the car.

If it is excessive then personally the fact that you have done other maintenance on it since you bought it should be irrelevant in my view.

What is your goal - refund/them to repair it/ some compensation?  You need to be clear about that before you start.
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