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[TheBoy]

As an aside, but related to one of Martin Imber's comments, BT supplied and fitted extension phone sockets are guaranteed for 1yr, then become the responsibility of the subscriber.

(This is only for premises fitted with NTE5A or NTE5B termination points - older style master/secondaries don't have a defined network termination, so BT cover all)

Only 2 wires for the extension, what should or could I test with a multimeter?

Sure its not a problem in your house, but when I used to fix phones, people overrun with pets, you could guarantee the dog/cat/rabbit had pissed up the socket, causing a fault.  Could normally tell which socket as soon as you knelt down - if your knee was wet, you weren't far off!

Old people had similar issues.


You may think thats not normal, but believe me, it was surprisingly common 

[Martin_1962]

Orange wires off the plate on the master socket and blue wires on the extension :-? :-?

[Martin_1962]

Blue pair go into the back of the master socket and orange pair off the front plate. Phone on extension is dead, green pair unconnected

[Marks DTM Calib]

And the figures are now?

[Martin_1962]

Dark cable from master goes along side of house and reenters the house at a BT labelled cover, the other socket uses a light grey cable.

So there are some joins under there am I allowed to have a look?

[Martin_1962]

No change from last time

[TheBoy]

Blue pair go into the back of the master socket and orange pair off the front plate. Phone on extension is dead, green pair unconnected

hmmm, that sounds a bit bodged. Ho hum.

[TheBoy]

Dark cable from master goes along side of house and reenters the house at a BT labelled cover, the other socket uses a light grey cable.

So there are some joins under there am I allowed to have a look?

If you had a poor connection, you would hear a crackle on the line.  Also, line would tend to drop if you picked up phone.

On that basis, assuming your filter and hub are OK, I'd suggest line fault.

[Martin_1962]

Had a look

Orange pair in dark insulation are joined ti the light insulation blue pair, a dark insulation blue pair are joined to some other wires.

Dry but full of dust & dirt

sealed plastic joiners.

THis would be part of the external line and therefore BT responsible wouldn't it?

[Martin_1962]

Dark cable from master goes along side of house and reenters the house at a BT labelled cover, the other socket uses a light grey cable.

So there are some joins under there am I allowed to have a look?

If you had a poor connection, you would hear a crackle on the line.  Also, line would tend to drop if you picked up phone.

On that basis, assuming your filter and hub are OK, I'd suggest line fault.

No crackles

I have a spre home hub - if the line comes back clear I will try that - and spend ages reconfiguring everything

[TheBoy]

Dark cable from master goes along side of house and reenters the house at a BT labelled cover, the other socket uses a light grey cable.

So there are some joins under there am I allowed to have a look?

If you had a poor connection, you would hear a crackle on the line.  Also, line would tend to drop if you picked up phone.

On that basis, assuming your filter and hub are OK, I'd suggest line fault.

No crackles

I have a spre home hub - if the line comes back clear I will try that - and spend ages reconfiguring everything

for testing, no real config - as you are central plus, just plug it in

[TheBoy]

Had a look

Orange pair in dark insulation are joined ti the light insulation blue pair, a dark insulation blue pair are joined to some other wires.

Dry but full of dust & dirt

sealed plastic joiners.

THis would be part of the external line and therefore BT responsible wouldn't it?

BT are repsonsible up to the test socket behind the lower plate on the NTE5. This is assuming you have not illicitally connected stuff before this point (which is a criminal act)

[Martin_1962]

Dark cable from master goes along side of house and reenters the house at a BT labelled cover, the other socket uses a light grey cable.

So there are some joins under there am I allowed to have a look?

If you had a poor connection, you would hear a crackle on the line.  Also, line would tend to drop if you picked up phone.

On that basis, assuming your filter and hub are OK, I'd suggest line fault.

No crackles

I have a spre home hub - if the line comes back clear I will try that - and spend ages reconfiguring everything

for testing, no real config - as you are central plus, just plug it in

Will get from loft later

I actually wanted the hub phone - but they sent me another hub instead

[TheBoy]

Dark cable from master goes along side of house and reenters the house at a BT labelled cover, the other socket uses a light grey cable.

So there are some joins under there am I allowed to have a look?

If you had a poor connection, you would hear a crackle on the line.  Also, line would tend to drop if you picked up phone.

On that basis, assuming your filter and hub are OK, I'd suggest line fault.

No crackles

I have a spre home hub - if the line comes back clear I will try that - and spend ages reconfiguring everything

for testing, no real config - as you are central plus, just plug it in

Will get from loft later

I actually wanted the hub phone - but they sent me another hub instead

I need to get my hands on a hub to do some further testing - had to give the last one back 

Wondering if it uses the standard Thomson firmware, and if so, if it can deal with multiple subnets.

[Martin_1962]

Dark cable from master goes along side of house and reenters the house at a BT labelled cover, the other socket uses a light grey cable.

So there are some joins under there am I allowed to have a look?

If you had a poor connection, you would hear a crackle on the line.  Also, line would tend to drop if you picked up phone.

On that basis, assuming your filter and hub are OK, I'd suggest line fault.

No crackles

I have a spre home hub - if the line comes back clear I will try that - and spend ages reconfiguring everything

for testing, no real config - as you are central plus, just plug it in

Will get from loft later

I actually wanted the hub phone - but they sent me another hub instead

I need to get my hands on a hub to do some further testing - had to give the last one back 

Wondering if it uses the standard Thomson firmware, and if so, if it can deal with multiple subnets.

Are you hinting?