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Author Topic: "MS Office not genuine" message  (Read 3204 times)

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TheBoy

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Re: "MS Office not genuine" message
« Reply #30 on: 08 March 2010, 12:38:49 »

Quote
OK,so the CD says only for distribution with a new PC.

Some smart sod has obviously detatched the software from the intended PC to be supplied and used it to make more money, I would therefore supply a copy of the invoice to MS and let them have a field day with the supplier.

On the other hand,how do MS know you didnt buy it with anew PC.
They don't. But they only allow you to install it one one PC. Ever. Many upgrades later, that may be deemed not to be the same PC ;)


The supplier, if a component supplier, may not have done anything wrong, it could be that the wrong item was purchased ;)



In this case, however, it has now been cleared up that it is an OEM copy (perfectly valid if bought at same time as certain bits of hardware, or a PC), so lets now try to ascertain why WGA is seeing it as VLK (which would not be valid for OPs case)
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Nickbat

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Re: "MS Office not genuine" message
« Reply #31 on: 08 March 2010, 12:52:08 »

Quote
Cheers for that Nickbat, that clouds it further. That is defo OEM, so if thats what you installed from, that should be OK.

OEM, for reference, is for system builders to cost effectively put on an OS and a Office suite cheaply on the condition that the OEM provides all support.  The licences are non transferrable between PCs (even if you are scrappying the old one).  There is a loophole in the licencing that it can be sold with certain hardware items, such as keyboards and mice.  That said, most component retailers ignore the rules and just sell it anyway.  OEM should not be available for consumers to just buy (hence why you won't see it in retail park electrical shops).


Where this is confusing is you have an OEM versin, but WGA saying its VLK  :-/

Can you run Belarc over it (takes about 20mins), and double check the key that Belarc comes back with for Office matches your key?

No, it doesn't! PM sent with discrepancy.

Nick
« Last Edit: 08 March 2010, 12:53:27 by Nickbat »
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Jimbob

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Re: "MS Office not genuine" message
« Reply #32 on: 08 March 2010, 12:54:41 »

very easy to delete the old key....then enter the one of your cd...

http://www.askvg.com/how-to-change-or-reset-product-key-of-microsoft-office-xp-2003-and-2007/

TheBoy

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Re: "MS Office not genuine" message
« Reply #33 on: 08 March 2010, 12:54:41 »

Quote
Quote
Cheers for that Nickbat, that clouds it further. That is defo OEM, so if thats what you installed from, that should be OK.

OEM, for reference, is for system builders to cost effectively put on an OS and a Office suite cheaply on the condition that the OEM provides all support.  The licences are non transferrable between PCs (even if you are scrappying the old one).  There is a loophole in the licencing that it can be sold with certain hardware items, such as keyboards and mice.  That said, most component retailers ignore the rules and just sell it anyway.  OEM should not be available for consumers to just buy (hence why you won't see it in retail park electrical shops).


Where this is confusing is you have an OEM versin, but WGA saying its VLK  :-/

Can you run Belarc over it (takes about 20mins), and double check the key that Belarc comes back with for Office matches your key?

No, it doesn't! PM sent with discrepancy.

Nick
Replied.


As said, I've yet to see a WGA false positive.  Easy fix, even if a pain to do :D
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TheBoy

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Re: "MS Office not genuine" message
« Reply #34 on: 08 March 2010, 12:57:35 »

Actually, link PM'd may not work.


I'd uninstall Office completely, delete the registry keys suggested in that link, then reinstall Office
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Nickbat

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Re: "MS Office not genuine" message
« Reply #35 on: 08 March 2010, 12:58:10 »

Quote
Quote
Quote
Cheers for that Nickbat, that clouds it further. That is defo OEM, so if thats what you installed from, that should be OK.

OEM, for reference, is for system builders to cost effectively put on an OS and a Office suite cheaply on the condition that the OEM provides all support.  The licences are non transferrable between PCs (even if you are scrappying the old one).  There is a loophole in the licencing that it can be sold with certain hardware items, such as keyboards and mice.  That said, most component retailers ignore the rules and just sell it anyway.  OEM should not be available for consumers to just buy (hence why you won't see it in retail park electrical shops).


Where this is confusing is you have an OEM versin, but WGA saying its VLK  :-/

Can you run Belarc over it (takes about 20mins), and double check the key that Belarc comes back with for Office matches your key?

No, it doesn't! PM sent with discrepancy.

Nick
Replied.


As said, I've yet to see a WGA false positive.  Easy fix, even if a pain to do :D


OK, will do later on today.

Sorry for being ignorant, though, but how can the key that I typed in originally (and yesterday when I reinstalled) be completely different to that reported by Belarc on my system?   :-?
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TheBoy

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Re: "MS Office not genuine" message
« Reply #36 on: 08 March 2010, 13:00:11 »

Quote
Quote
Quote
Quote
Cheers for that Nickbat, that clouds it further. That is defo OEM, so if thats what you installed from, that should be OK.

OEM, for reference, is for system builders to cost effectively put on an OS and a Office suite cheaply on the condition that the OEM provides all support.  The licences are non transferrable between PCs (even if you are scrappying the old one).  There is a loophole in the licencing that it can be sold with certain hardware items, such as keyboards and mice.  That said, most component retailers ignore the rules and just sell it anyway.  OEM should not be available for consumers to just buy (hence why you won't see it in retail park electrical shops).


Where this is confusing is you have an OEM versin, but WGA saying its VLK  :-/

Can you run Belarc over it (takes about 20mins), and double check the key that Belarc comes back with for Office matches your key?

No, it doesn't! PM sent with discrepancy.

Nick
Replied.


As said, I've yet to see a WGA false positive.  Easy fix, even if a pain to do :D


OK, will do later on today.

Sorry for being ignorant, though, but how can the key that I typed in originally (and yesterday when I reinstalled) be completely different to that reported by Belarc on my system?   :-?
Think uninstall does not remove the digital key.

If you have completely reinstalled using your OEM media, the exact instructions on that link may work (save uninstalling/reinstalling) :y
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Nickbat

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Re: "MS Office not genuine" message
« Reply #37 on: 08 March 2010, 13:02:35 »

Quote
Think uninstall does not remove the digital key.

If you have completely reinstalled using your OEM media, the exact instructions on that link may work (save uninstalling/reinstalling) :y

Yes, I did. So I'll try the link you PM'd me.

Cheers, TB  :y
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TheBoy

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Re: "MS Office not genuine" message
« Reply #38 on: 08 March 2010, 13:03:21 »

Quote
Sorry for being ignorant, though, but how can the key that I typed in originally [snip] be completely different to that reported by Belarc on my system?   :-?
I suspect at some point between original install and now, maybe another Office component added, and an incorrect key used?  Impossible to say to be honest, but it wouldn't have changed it itself to a valid (but blocked) VLK.

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Entwood

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Re: "MS Office not genuine" message
« Reply #39 on: 08 March 2010, 13:14:02 »

Quote


OK, will do later on today.

Sorry for being ignorant, though, but how can the key that I typed in originally (and yesterday when I reinstalled) be completely different to that reported by Belarc on my system?   :-?

I had to sort a similar glitch out a while back .... eventually discovered that the purchaser of an Office Standard version had wanted some other bits and had "borrowed" a cracked VLK version of Office Professional and done an upgrade ... they thought the original license covered them for the original install and only the extra bit was cracked !!!  Took me a while to explain that the upgrade was effectively another install of the whole singing match !!.

Easily solved by an uninstall, registry clean, reinstall of the original. They then whinged that they had "lost" the extras they wanted !!!!!!

Not sure where they go to get their systems fixed now, as after they paid me, reluctantly, but it was the only way they were leaving with their system !!, they have never been back ...  :y :y :y :y :y
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Nickbat

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Re: "MS Office not genuine" message
« Reply #40 on: 09 March 2010, 22:44:57 »

Quote
Quote
Think uninstall does not remove the digital key.

If you have completely reinstalled using your OEM media, the exact instructions on that link may work (save uninstalling/reinstalling) :y

Yes, I did. So I'll try the link you PM'd me.

Cheers, TB  :y


Thanks, TB. Put the right key in the registry, rebooted, and no nasty messages. Look like it worked!  :y :y
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TheBoy

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Re: "MS Office not genuine" message
« Reply #41 on: 09 March 2010, 23:55:01 »

Quote
Quote
Quote
Think uninstall does not remove the digital key.

If you have completely reinstalled using your OEM media, the exact instructions on that link may work (save uninstalling/reinstalling) :y

Yes, I did. So I'll try the link you PM'd me.

Cheers, TB  :y


Thanks, TB. Put the right key in the registry, rebooted, and no nasty messages. Look like it worked!  :y :y
Brilliant news :y
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