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[Mr Skrunts]

Allthough I have paid what was asked when asked I have never had a meter read by themselves.  I started to pay electric on the 1st June 2009 (When I was given the keys, I then had to preapere beor moving in.  I gave them a meter reading on the 1st June 2009.

It finaly got arranged for a meter reading to take place in Feb 2010, they didnt yurn up. then arranged for March, turned up but not used, then I was told all wouuld be made correct from a meter reading taken 28/4/2010, they just processed the bill and now want £594.20 and tell me they will give me 3% discount if paid promtly with in 14 days.

Discount - I have paid promptly, till now and dont see them getting paid in full in 14 days.

The readings I had to wait in for do not appear on any of the bills. 

Plus I am not even sure if all the money I have paid to date has been accounted for.

Plus

Normal primary units used at 21.57p each
Normal secondary units used at 9.51p each

Look at the differemces of each of the primary values for each bill, why do they vary so much, whty is it not the same ammount of unites per bill period.



Normal previous 34355 on 01 June 2009
Normal current 34356 read by us on 02 June 2009
1 Normal kWh (kilowatt-hours) used
Charges
Normal primary units used 1 kWh at 21.57p each 0.22
Normal secondary units used 0 kWh at 9.51p each 0.00
Total electricity charges 0.22


Normal previous 34356 read by us on 02 June 2009
Normal current 34680 read by you on 24 June 2009
324 Normal kWh (kilowatt-hours) used
Charges
Normal primary units used 54 kWh at 21.57p each 11.65
Normal secondary units used 270 kWh at 9.51p each 25.68
Total electricity charges 37.33


Normal previous 34680 read by you on 24 June 2009
Normal current 36283 read by you on 30 November 2009
1603 Normal kWh (kilowatt-hours) used
Charges
Normal primary units used 392 kWh at 21.57p each 84.55
Normal secondary units used 1211 kWh at 9.51p each 115.17
Total electricity charges 199.72


Normal previous 36283 read by you on 30 November 2009
Normal current 37240 read by you on 05 February 2010
957 Normal kWh (kilowatt-hours) used
Charges
Normal primary units used 165 kWh at 21.57p each 35.59
Normal secondary units used 792 kWh at 9.51p each 75.32
Total electricity charges 110.91


Normal previous 37240 read by you on 05 February 2010
Normal current 38138 read by you on 23 February 2010
898 Normal kWh (kilowatt-hours) used
Charges
Normal primary units used 44 kWh at 21.57p each 9.49
Normal secondary units used 854 kWh at 9.51p each 81.22
Total electricity charges 90.71


Normal previous 39296 read by you on 17 May 2010
Normal current 39832 read by you on 24 June 2010
536 Normal kWh (kilowatt-hours) used
Charges
Normal primary units used 94 kWh at 21.57p each 20.28
Normal secondary units used 442 kWh at 9.51p each 42.03
Total electricity charges 62.31

[Entwood]

The number of primary units are worked out in an odd way ... so as to even the spread over the whole year.

I believe the number of primary units per year is 900 kwH (I might be reading the wrong tariff but the princilple is the same .. . so they divide 900 by 365 then multiply it by the number of days of that bill (statement).
Thus over the year you get the correct number of primary units and pay the other units at the secondary rate.

EDIT - looks like I read the right tariff ..

Working back through your bill . and using the second one from the bottom as an example .. ('cos its easy) ..

900/365 = 2.4657

Bill period 5 Feb - 23 Feb = 18 days

2.4657 X 18 = 44.38   so you are charged 44 Kw at primary rate ..

Looks ok to me ... The argument about when/how your meter has been read or not is a different one I'm afraid

HTH

[Mr Skrunts]

Date                 Source      Reading           Prim       Sec      
                              
01/06/2009      Myself      34355                  
02/06/2009      Eon              34356        1      1                    
24/06/2009      Myself      34680      324       54      270
30/11/2009      Eon              36283      1603       392      1211
05/02/2010      Myself      37240      957       165      792
23/02/2010      Myself      38138      898       44      854
17/05/2010      Myself      39296      1158  205      953
24/06/2010      Myself      39832      536       94      442

Trying to do a spread sheet to see if Primary usage is a percentage of units used.

[Mr Skrunts]

Entwood, that makes sence, but why are they billing me twice in one month (Feb)  all this should me fairly straight forward.

So if I had up my primary colounm of units it should be approx 900

Just checked

861 to 17th May
955 to 24th June


Cheers Entwood 


Why cant they explain that as simple as you just have when they are on the phone to me.

[Mr Skrunts]

Looks ok to me ... The argument about when/how your meter has been read or not is a different one I'm afraid

That is actually my main gripe with them, has been organised so many times.

The Gas side, read the meter outside and bill me 2 days later.

The Electric side as it is so far doesnt seen to be able to sort out a good night out in a brewery, they would hold the event the week/month before they advertised it.  :-/

Seems I offended someone -    Ah well, cant please everyone. 

[bertiecbx550]

I`ve just this minute sent eon my gas and electric readings for my house which i dont live in and am selling with my brother...My estimated bill was for £83.79......I wonder how much the real bill will be as nothing has been used.... :-/

[Dishevelled Den]

This seems to be a very complicated arrangement, my meter is read every three months just before the bill arrives.

I've never had a problem and I know where I stand on a regular basis on the amount of energy I use and am charged for.

[Mr Skrunts]

This seems to be a very complicated arrangement, my meter is read every three months just before the bill arrives.

I've never had a problem and I know where I stand on a regular basis on the amount of energy I use and am charged for.

Which is all I have ever wanted Zulu.

Thety have agreed to defineately 2 meter reading s a year, April and October with estimate in between.  I can cope with that, but this has been a farce with them all year,

Looking forward to the Smart meters, instant and acurate billing, plus it seems I can monitir my usage on my PC.

[Kevin Wood]

I'm with Scottish power. Every quarter I get a meter reading request by email. I read the meters and enter them into their farcical web site and job done.

They didn't even charge me an estimated bill for the 9 months when my leccy meter had stopped recording.

Kevin

[Radiomarko]

EDF here, French Farce. Signed up for give us your own reading online discount. Fill it in every month. Not "ratified" says reply.... every month. Phone up auto system and read out numbers like a robot. Bill comes with my reading OK.

Day after bill a man comes to read the meter. You couldnt make it up.   

[webby23]

Looks ok to me ... The argument about when/how your meter has been read or not is a different one I'm afraid

That is actually my main gripe with them, has been organised so many times.

The Gas side, read the meter outside and bill me 2 days later.

The Electric side as it is so far doesnt seen to be able to sort out a night out in a brewery, they would hold the event the week/month before they advertised it.  :-/

tut tut skruntie.....

On the Eon matter, never met such a bunch of incompetent numpties in all my life

Never been a customer myself but the previous owner of our house was and we had letters for the first 2  yrs we were here from Eon chassing money which wasnt even outstanding......

Muppets

[Dishevelled Den]

This seems to be a very complicated arrangement, my meter is read every three months just before the bill arrives.

I've never had a problem and I know where I stand on a regular basis on the amount of energy I use and am charged for.

Which is all I have ever wanted Zulu.

Thety have agreed to defineately 2 meter reading s a year, April and October with estimate in between.  I can cope with that, but this has been a farce with them all year,

Looking forward to the Smart meters, instant and acurate billing, plus it seems I can monitir my usage on my PC.

Further to my previous post Mr S, I pay 14.31 ppu for any energy used (not EON) - my last quarterly reading to May 5th was 1461 units used making a bill of £219.52.

This form of accounting seems more readily understood, to me at least, can they not just give you a single unit cost - without those other complicating factors?

[Darth Loo-knee]

Skruntie you will have to sit in the naughty corner!!

[Plomien]

How very odd I spoke to a guy in work today with a similar issue also with Eon and the same amount

[Mr Skrunts]

Looks ok to me ... The argument about when/how your meter has been read or not is a different one I'm afraid

That is actually my main gripe with them, has been organised so many times.

The Gas side, read the meter outside and bill me 2 days later.

The Electric side as it is so far doesnt seen to be able to sort out a night out in a brewery, they would hold the event the week/month before they advertised it.  :-/

Seems I offended someone -    Ah well, cant please everyone. 

tut tut skruntie.....

On the Eon matter, never met such a bunch of incompetent numpties in all my life

Never been a customer myself but the previous owner of our house was and we had letters for the first 2  yrs we were here from Eon chassing money which wasnt even outstanding......

Muppets

Maybe I should hit the Alert Mod button

This could be come a legal case if they are running the accounts section.

http://en.wikipedia.org/wiki/The_Muppets

Plus using thier name might carry copyright fee's