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Author Topic: Rip off respray in Leicester  (Read 2504 times)

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Bionic

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Rip off respray in Leicester
« on: 24 August 2010, 06:05:36 »

Just a word to the wise about a not so good respraying company in Leicester.
I had the lower half, from the windows down, supposedly with all damage repaired and resprayed with the original colour L81 Diamond Black and laquered. I was quoted 160.00 if I supplied the materials. The materials I supplied, after telling the factor the respray was to be done professionaly, were from a reputable factor and all were compatible with each other.
To make life easier I even removed the window external seals myself by merely lifting and pulling gently because I had liberlly coated the sections under the front mirrors with non drying silicone lubricant after both mirrors were replaced last time so future removal and replacement would not involve removing the mirrors again.
The car was booked in on the Monday and when it was taken the job was put off until Wednesday due a backlog of work. I gave the guy a chance but made it clear that I had to have it back not later than the Saturday morning because I am disabled and walking causes me a load of pain. He assured me it would be ready and would call me when it was ready.
Anyone would now take it for granted that all would go on without problems. NOT! On the Thursday he tells me that the laquer was not compatible with the basecoat and it was just 'soaking' through it. Being fair again I asked how much extra it would be for him to supply more laquer and was told another 20.00. I gave him the go ahead and then though it would be at least Saturday before it was completed.
More fool me! He called a few hours later and said it was done and ready to collect. When I arrived to collect it an hour later I found it be shiny but covered with a heavy coat of paint dust and the window strips unfitted. As I needed the car I drove it home and hand washed it then leatehered it dry as is my usual practice. While drying it many blemishes became apparent and included corrosion scabs on the door bottom that had been unteated and painted over, loads of fish eyes in many places, then to cap it all runs that looked like curtains in a few places. To add insult to injury someone had tried to take off the interior door panel on the drivers door, presumably to refit the exterior window seals, and had split the front top sectioin adjacent to the door opener and had also mangled the plug which hides the front screw fixing!
What a tosser of a 'professional' sprayer. I had allowed him loads of leeway because he had told me that his part time helper was not reliable and had not turned in for a few days. The truth of this is that it was not only the helper was unreliable.
Anyway, I took it back to him and politely pointed out the problems and he said GUESS WHAT - that is was my fault! He refused to accept any responsibility whatsoever so leaving him the parting comment that the matter was not finished and I would take it as far as I could to gain justice, I departed.
Arriving home I used the internet to research my rights and have since written to him politely informing him that I required him to give me details of how he intended the rectify the problems. If I receive no response I will send another strongly worded one by Recorded Delivery to inform him that it is my intention to take him to court. Hopefuly he will then accept responsibility and rectify the piss poor work he did!
The name of the place is hidden by admin.
Looking on the internet for other local resprayers there are comments left by another dissatisfied customer of his here:
http://www.cylex-uk.co.uk/company/s-r-resprays-13098112.html
 which advises others not to use him! I wish I had read it first and saved myself the grief.
Little did he know that I took hig resolution photgraphs of the car before and after the respray and that I intend to pay for an independant bodywork specialist to inspect and report on the job he did.
I will continue this story as it unfolds so oofers can give this waste of space a wide berth! ;)
Anyone know a decent one that does do a good job in Leicester?
« Last Edit: 24 August 2010, 10:55:35 by hotel21 »
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Jimbob

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Re: Rip off respray in Leicester
« Reply #1 on: 24 August 2010, 07:57:37 »

Sorry for that bad experience  >:(

Bionic

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Re: Rip off respray in Leicester
« Reply #2 on: 24 August 2010, 08:23:06 »

Cheers m8,
Not as sorry as I intend him to be though! Cowboy if there ever was one! :D
Freekin liar told me he was 'inundated with insurance jobs' too. :o Biggest bull in the world would not eject as much crap.
Lesson learned though................... just hoping someone can point me to a good one in leicester. ;)
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Omegatoy

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Re: Rip off respray in Leicester
« Reply #3 on: 24 August 2010, 08:41:08 »

Hi mate I know how you feel about the car, I do a lot of paintwork out here and its not the easiest  job in the world!!
, but did you tell him you had put silicone on the tops of the doors? this is what cased the fish eyes and its a nightmare when it gets on paint, having said that if he was a proffesional he would have known!! and i have only heard of paint beeling through laquer when it isnt applied correcetly! chase him!!!
and dont let it go :y
 
I had A SIMILAR EXPERIENCE WITH ME TWIN TURBO V8 YEARS AGO TO his credit he didnt escept the money as it was bad, but that wqas what resolved me to learn how to do it meself!! made a few cock ups but can now lay it on with the best of them,
although i steer clear of 2k paint not having a booth!! use acrylic and water based paint and both are very different!!
« Last Edit: 24 August 2010, 08:43:46 by Omegatoy »
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Bionic

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Re: Rip off respray in Leicester
« Reply #4 on: 24 August 2010, 10:38:09 »

Cheers,
No m8, the fisheyes are no where near the doors, they are all on the wings and lower parts. It was just  p*ss poor preparation (none apparently) and too much of a rush to get the job done and be paid. Anyway if a professional saw any signs of fisheyes he would have put the additive in the paint to prevent it. I have done that many times myself in the far past.
Like you I am going to try to repair the bad areas myself. Although I have sprayed before using celly, Acrylic and 2K until my accident buggered my legs and stopped me I have never used water based. To be honest I dont even like the sound of it! :o
What I did buy for him though was all from a factors who supply most spray shops in Leicester and all were compatible with each other. It was not the material that caused the problem! So, can I do the bits I need to do outside on a fine, warm and wind free day? I can live with a few minor blemishes cos they may well polish out. I have the gear to do the job, just need a bit of advice if it is possible, and how water based works, particularly the drying times. Acrylic laquer will be used as the topcoat.
What say you?  :D
« Last Edit: 24 August 2010, 10:40:45 by its.ray »
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Re: Rip off respray in Leicester
« Reply #5 on: 24 August 2010, 10:52:08 »

Sorry to hear about the problems but , to be honest, what sort of a job did you expect? £160 to paint a whole car apart from the roof? That seems far too cheap...
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Bionic

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Re: Rip off respray in Leicester
« Reply #6 on: 24 August 2010, 11:19:53 »

What did I expect? The bonnet, boot and roof were not touched as instructed by me. Only the sides were done. For £180.00 in cash as requested not to be ripped off as if I knew nothing of the trade! Being that I was in the same game for a number of years (count it in tens) and that I had supplied all of the materials for him, all top of the range and all compatible, for him to have charged any more would have been daylight robbery. We are talking about 4 small panels each side with very few areas to be filled and flatted. only the metal panels were done, an area less than 4 square metres in total. I have since had the car into a few more shops for their opinion and they say that their prices would have been about the same if the same materials and removal of seals had been afforded them. The price was fair and it was the quality of the work that let it down.
« Last Edit: 24 August 2010, 11:23:09 by its.ray »
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Omegatoy

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Re: Rip off respray in Leicester
« Reply #7 on: 24 August 2010, 15:27:07 »

Quote
Cheers,
No m8, the fisheyes are no where near the doors, they are all on the wings and lower parts. It was just  p*ss poor preparation (none apparently) and too much of a rush to get the job done and be paid. Anyway if a professional saw any signs of fisheyes he would have put the additive in the paint to prevent it. I have done that many times myself in the far past.
Like you I am going to try to repair the bad areas myself. Although I have sprayed before using celly, Acrylic and 2K until my accident buggered my legs and stopped me I have never used water based. To be honest I dont even like the sound of it! :o
What I did buy for him though was all from a factors who supply most spray shops in Leicester and all were compatible with each other. It was not the material that caused the problem! So, can I do the bits I need to do outside on a fine, warm and wind free day? I can live with a few minor blemishes cos they may well polish out. I have the gear to do the job, just need a bit of advice if it is possible, and how water based works, particularly the drying times. Acrylic laquer will be used as the topcoat.
What say you?  :D


um, you may have a problem with water based paint!! its easy to put on, BUT it has to be baked!!! I also found needed 3 or 4 coats of paint(baking each one as it was me first time) to get the colour depth, when its baked then i used a 1k laquer and it went on no probs

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Re: Rip off respray in Leicester
« Reply #8 on: 24 August 2010, 16:02:27 »

£180 is cheap. I paid over £100 to a mate for a front bumper painting and that was me removing it and all the grills ready for prep but it was a good job. Personally, not knowing the bloke or his work I would have asked what he was doing for the money and then I would have got 3 quotes as well.
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cem_devecioglu

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Re: Rip off respray in Leicester
« Reply #9 on: 24 August 2010, 16:23:12 »

painters :( :( :( >:( >:( >:( >:( >:(

I would play russian roulette instead.. >:(

In my job mates think that I know good-professional painters.. so they always ask me..

From the job probably I gave them over 60-70 paint jobs.. if they do 2 good jobs they fail on another 5..

after all these experience , I say to them I'll give you the names and adresses but you are on your own no guarantee.. >:(

reason is simple.. too much customers, limited time..

unmatching , unexistent colors , bad preparation, dirty environment  etc etc..

even if the paint job is ok , they break-damage some parts  >:(

so my advice for everyone, talk from the beginning
unmatching color, sanding scratches under the paint, fish eyes, holes or any damage.. nothing will be paid until the problem is corrected.. >:(


ps .. if your paint is flaking thats the worst case as the paint needs to be removed completely..
« Last Edit: 24 August 2010, 16:25:26 by cem_devecioglu »
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Bionic

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Re: Rip off respray in Leicester
« Reply #10 on: 24 August 2010, 17:53:32 »

Hi Elite Pete, The sod did tell me what he was going to do, but he did not do it! All talk and no walk. All great advice but the problem itself came down to trust. I had known this guy for years and have only ever seen him do a good job because I used to rent the garage that fronted his sprayshop. After my accident ten years ago ended my career it was by fortune that I met up with him again and only because the AirCon company I used to change my compressor was in the same yard!
Just goes to show that old friends who owe a few favours, which I suppose was why the quote was a low one, are not always good friends cos friends do not rip each other off!
Like I said - Live and Learn. Lesson learned. Looks like I will have to redo the bad panels myself with 2K on a fine, warm wind free day. Good job I have the gear to do it cos I never sold any of my tools. (Frikkin hoarder my missus says)  :D  ;D ;D ;D
« Last Edit: 24 August 2010, 17:56:15 by its.ray »
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Re: Rip off respray in Leicester
« Reply #11 on: 24 August 2010, 18:16:59 »

Quote
Hi Elite Pete, The sod did tell me what he was going to do, but he did not do it! All talk and no walk. All great advice but the problem itself came down to trust. I had known this guy for years and have only ever seen him do a good job because I used to rent the garage that fronted his sprayshop. After my accident ten years ago ended my career it was by fortune that I met up with him again and only because the AirCon company I used to change my compressor was in the same yard!
Just goes to show that old friends who owe a few favours, which I suppose was why the quote was a low one, are not always good friends cos friends do not rip each other off!
Like I said - Live and Learn. Lesson learned. Looks like I will have to redo the bad panels myself with 2K on a fine, warm wind free day. Good job I have the gear to do it cos I never sold any of my tools. (Frikkin hoarder my missus says)  :D  ;D ;D ;D


The plain fact may be that he is just cr@p at his job, but doesn't know it.
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Re: Rip off respray in Leicester
« Reply #12 on: 24 August 2010, 21:26:32 »

Quote
Sorry to hear about the problems but , to be honest, what sort of a job did you expect? £160 to paint a whole car apart from the roof? That seems far too cheap...
[/highlight]

I agree, it is costing me, well my stepson, £200 to have a dent taken out of the rear wing and repainted, and I Know the guy..... ::)
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Bionic

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Re: Rip off respray in Leicester
« Reply #13 on: 25 August 2010, 05:12:00 »

STMO123 has it about right! Birkhead cannot have read it very well when he states ;everything but the roof'.
When I was doing car paintwork myself 12 years ago I would have charged about 120.00 for a 'both sides bottom half only' if the customer had supplied all of the materials and removed as much trim as needed.
At todays rates given that inflation had caused prices to rise the 180.00 I did pay was what I would have charged today for the same job only mine would have been acceptable to the customer, not a billy bodge rip off.
At one time he was a brilliant car body man, I saw the proof with my own eyes but now has deteriorated into a cowboy for reasons I do not know. After all it was ten years since I last met up with him.
It is pointless to state what has been paid by others in other locations because the circumstances will never be the same as mine were. The most I had been quoted by other local ones, all reputable too, was 250.00 and it was only after a chance reumion with him that I gave him the job to start with.
I just did not check his recent work and that was my only mistake, taking it for granted that history would not have changed him. The actual labour time I would have put at not more than 4 hours because there was simply very little work to do and most of that by machine. The 45.00 hourly cost was therefore about what it should have been.  ;) Any more than that for such a basic, simple straight forward job (with only a tiny bit of filling and a flat down then spray using fully supplied materials) an hour and that is truly a rip off.
Still, some will pay what is demanded without questioning why it costs that. I am not so easily parted with my hard earned cash. Sorry, but Daz - Darth Loo Knee - knows from experience that I pay without question for a decent job at a fair price so critisism about wehat I did pay is not really relevant. It was a fair price for a smallish job.
I can never understand why some comments are supportive and helpful while others are either of no value at all or are totally irrelevant. Human nature I suppose  ;D ;D ;D
« Last Edit: 25 August 2010, 05:14:18 by its.ray »
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Brikhead

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Re: Rip off respray in Leicester
« Reply #14 on: 25 August 2010, 11:14:34 »

Quote
Birkhead cannot have read it very well when he states ;everything but the roof'.

But you said...

Quote
I had the lower half, from the windows down,

Now I know I don't know a great deal about cars but on all the cars I have owned the bonnet and boot are always below the windows.

And as for hasn't read it very well... my user name is Brik, as in brick not Birk, as in Berk. Or are you just trying to be offensive or funny?
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