About 3 weeks ago I got bombarded with calls from TalkTalk, my current line and calls package suppier. I eventually listened to what they had to say, and in the interests of saving very large amounts of money, I agreed to buy their broadband sevice. I also specified to the sales person that I wished to avail myself of their "call services" booster, which would allow me to continue using call divert and call waiting. I was assured that caller display was part of the broadband package, and I specifically stated that I did not want the 1571 voicemail service, as I prefer to use my answering machine.
The order confirmation arrived. No call services included. I phoned up and complained - they will put the order right, but could send me a new order confirmation.
Then my caller display disappeared and I got put onto 1571. I rang and complained - they will put it right with 24 hours.
They didn't. Then my welcome pack arrived - no mention of call services. I rang and complained. They guaranteed it would be put right.
It wasn't. I rang and complained. Them - sorry, it can't be put right, as we are in the process of providing the requested services. Me - put it right now, or don't bother with the order. Them - OK we'll guarantee it'll be fixed in 24 hours.
It wasn't. Then the router arrived. I rang and cancelled the order. I told them to send me a reply paid bag to send the router back in, as I wasn't going to spend my money on it. I told them to get the services restored by yesterday, or I would cancel my direct debit and find an alternative line supplier.
As of 10 seconds ago, the services were not restored.
The sad thing is that, having gone completely deaf, I can't call the head office and make my feelings known to someone in authority.
