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Author Topic: Internet problems  (Read 4457 times)

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Entwood

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Internet problems
« on: 29 January 2011, 20:30:41 »
Since mid yesterday afternoon I have had problems with my AOHell broadband.

I can access many sites .. but there are just as many that I can't.

There is no error generated by IE or Firefox ... it just sits there saying "loading ........" and never gets anywhere.

Initially I thought it was https (secure) sites .. but its not .. I can access HSBC and Natwest but I can't get to Birmingham Midshires or Paypal.

I can get to here .. but I can't get to Bt.com

I don't believe it to be my computor as the same occurs on this one, the lapto, and the phone on WiFi. I can access all sites using the phone on "mobile".

This leaves just AOHell servers or my wireless modem/router. I've checked the settings on the modem/router and all look good. I've flushed the DNS caches on both the laptop and this computor

As you can imagine ... AOHell representative on the phone ... I believe speaking from Delhi, assures me there is nothing at all wrong with AOHell and will not progress the problem any further as I use an "unsupported modem" .. and suggests I ring Belkin. As I don't think its the modem I have not done this.

Anyone any ideas on  :

a) What else I can do from this end to check/fix the problem ??

b) Which ISP I should tell AOHell I am changing to

c) How long it takes to change ISP from AOHell to one that works...


BTW .. I have been with AOL many, many years and until they became part of "talk, talk" (well named as they don't listen, listen)I was well happy.

:(
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tunnie

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Re: Internet problems
« Reply #1 on: 29 January 2011, 20:38:56 »
You with Sky? Broadband from them is actually very reliable, I had a line installed in my bedroom at home, connection was hammered, stayed stable!

That said BT which is in the office at home was bullet proof in reliability, we maybe bounced that modem once a year!

If your on a monthly subscription, it should be fairly instant to switch, just cancel the contract and go with BT or whoever.

Tried a hard reset of your modem/router?
« Last Edit: 29 January 2011, 20:39:21 by tunnie »
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Lazydocker

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Re: Internet problems
« Reply #2 on: 29 January 2011, 20:39:06 »
I'm looking to move away from Pipex for about 2 years (but been too lazy to get on with it ::)), ever since they were taken over by Talk Talk (or more to the point, Carphone Warehouse whom I detest).

Trouble is, I live in the sticks so any of the advertised offers don't apply, due to the rubbish exchange, except BT. Now I get a reasonable speed with Pipex (1.5meg) but all others seem to be quoting .5meg :(

Zen is a good contender at the moment, although they are pricey, or back to BT

Should add... I wouldn't touch AOL with a bargepole as their software is almost viral! ::) ::)
« Last Edit: 29 January 2011, 20:40:09 by Lazydocker »
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Entwood

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Re: Internet problems
« Reply #3 on: 29 January 2011, 20:55:43 »
Quote
I'm looking to move away from Pipex for about 2 years (but been too lazy to get on with it ::)), ever since they were taken over by Talk Talk (or more to the point, Carphone Warehouse whom I detest).

Trouble is, I live in the sticks so any of the advertised offers don't apply, due to the rubbish exchange, except BT. Now I get a reasonable speed with Pipex (1.5meg) but all others seem to be quoting .5meg :(

Zen is a good contender at the moment, although they are pricey, or back to BT

Should add... I wouldn't touch AOL with a bargepole as their software is almost viral! ::) ::)

But you are part of AOHell .. as AOL are part of Talk,Talk, who are part of Pipex who are part Carphone Whorehouse .... .. :(

AOL without their software is very simple to setup and use .... especially using a wireless router .. :)
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Plomien

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Re: Internet problems
« Reply #4 on: 29 January 2011, 20:56:31 »
sounds like a dns error, have you tried pinging the sites or tried a different pc?
I assume you have deleted browsing history (cookies etc)
try this:
Open a command prompt. To open an elevated Command Prompt window, click Start, point to All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

At a command prompt, type the following command, and then press ENTER:
ipconfig /flushdns
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cem_devecioglu

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Re: Internet problems
« Reply #5 on: 29 January 2011, 20:57:44 »
I would try a different modem and a different lappy which is not yours..


and try "tracert www.somewhereelse.com" from cmd line
will show you where it hangs
« Last Edit: 29 January 2011, 21:00:30 by cem_devecioglu »
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Lazydocker

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Re: Internet problems
« Reply #6 on: 29 January 2011, 21:00:55 »
Quote
Quote
I'm looking to move away from Pipex for about 2 years (but been too lazy to get on with it ::)), ever since they were taken over by Talk Talk (or more to the point, Carphone Warehouse whom I detest).

Trouble is, I live in the sticks so any of the advertised offers don't apply, due to the rubbish exchange, except BT. Now I get a reasonable speed with Pipex (1.5meg) but all others seem to be quoting .5meg :(

Zen is a good contender at the moment, although they are pricey, or back to BT

Should add... I wouldn't touch AOL with a bargepole as their software is almost viral! ::) ::)

But you are part of AOHell .. as AOL are part of Talk,Talk, who are part of Pipex who are part Carphone Whorehouse .... .. :(

AOL without their software is very simple to setup and use .... especially using a wireless router .. :)

True... But wasn't when I joined ;) Oh, and I haven't got their software!!!
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Entwood

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Re: Internet problems
« Reply #7 on: 29 January 2011, 21:03:36 »
flushdns done - several times..

No access to another router

:(
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tunnie

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Re: Internet problems
« Reply #8 on: 29 January 2011, 21:06:20 »
tried a ping or traceroute to a site that does not work?
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cem_devecioglu

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Re: Internet problems
« Reply #9 on: 29 January 2011, 21:17:05 »
Quote
tried a ping or traceroute to a site that does not work?

tracert (short syntax of traceroute)
« Last Edit: 29 January 2011, 21:21:56 by cem_devecioglu »
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VXL V6

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Re: Internet problems
« Reply #10 on: 29 January 2011, 21:28:03 »
If you have a possible DNS issue then use a free DNS such as 4.2.2.2
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Entwood

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Re: Internet problems
« Reply #11 on: 29 January 2011, 21:33:28 »
Done a couple of tracert to 3 different sites that don't work ... they all time out at some point .. but the IP's are different for each site .. but always the same for THAT site .. if you get my drift ...

BT times out at 62.172.57.218 - 11 steps

Paypal times out at  194.25.208.10 - 9 steps

esavings times out at 62.172.57.2 - 11 steps

:(

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VXL V6

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Re: Internet problems
« Reply #12 on: 29 January 2011, 21:35:28 »
They probably would due to firewalls.

Only thing to note is that they are getting to the router pre the firewall. Thus you'd see something like xxxxxxx.ukcore.bt.xxxxxxxxxx for the BT site
« Last Edit: 29 January 2011, 21:39:34 by VXL_V6 »
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cem_devecioglu

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Re: Internet problems
« Reply #13 on: 29 January 2011, 21:37:06 »
dns:156.154.70.22
alternate dns :156.154.71.22

try those dns adresses (will need reboot)

and try opening closing your router to change ip

and also test with safe proxies
« Last Edit: 29 January 2011, 21:41:51 by cem_devecioglu »
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Entwood

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Re: Internet problems
« Reply #14 on: 29 January 2011, 21:39:22 »
Quote
dns:156.154.70.22
alternate dns :156.154.71.22


Sorry cem .. what do I do with that info ??

Ok will do thanks .. :)
« Last Edit: 29 January 2011, 21:42:37 by entwood »
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