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Author Topic: telephone prefernce service  (Read 1395 times)

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Richie London

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telephone prefernce service
« on: 03 August 2011, 14:57:23 »

i had to register my mum earlier, 3 sales calls in half an hr. thats is harrasment in my opinion not cold selling. so if anyones interested hers the site to do it.

http://www.mpsonline.org.uk/tps/
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Jimbob

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Re: telephone prefernce service
« Reply #1 on: 03 August 2011, 15:13:41 »

We found it made a huge difference when we registered years ago.

Only get a tiny fraction of what we used to now.

tunnie

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Re: telephone prefernce service
« Reply #2 on: 03 August 2011, 15:18:40 »

Yup, put my parents on to it some time ago. Also just say "I'm TPS Registered" if you get a call.  :y
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bob.dent

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Re: telephone prefernce service
« Reply #3 on: 03 August 2011, 15:35:18 »

I registered my home phone No. a few years ago and it has made a small difference. However, I registered our company's phone Nos. and we still get too many "cold call" telesales calls. >:(
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tigers_gonads

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Re: telephone prefernce service
« Reply #4 on: 03 August 2011, 16:09:29 »

Good idea but normally takes upto 3 months to be really affective  :y
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Richie London

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Re: telephone prefernce service
« Reply #5 on: 03 August 2011, 18:45:18 »

ive just gone on contract so not getting any on my mobile yet as its a new number but quite a few on my other phone still.
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pscocoa

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Re: telephone prefernce service
« Reply #6 on: 03 August 2011, 19:52:49 »

Yes but what is this with phone ringing and you pick it up and no-one answers? Not a prob for me but my 90 year old father is getting a bit concerned when he receives these calls home alone.

Must talk to BT about it - will that do any good?
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TheBoy

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Re: telephone prefernce service
« Reply #7 on: 04 August 2011, 10:01:31 »

Nothing works. ESP the current wave  of automated voice calls about your recent accident / bankrucy / loan / kitchen etc

I find a torrent of abuse helps me feel better, although doesn't stop it
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davethediver

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Re: telephone prefernce service
« Reply #8 on: 04 August 2011, 12:11:37 »

TPS does help however it only concerns itself with 'Sales' calls, Marketing calls do not technically come under its remit. The only way to stop these calls is by not par taking in surveys whether they be internet, over the telephone, face to face or written format as all these firms do is sell the details on to sales companies.

To stop automated calls there is a feature that can be added to phones where genuine callers have a pin to enter before it allows the call through to the household usefull for elderly relatives as all family members will have the pin :y
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Lazydocker

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Re: telephone prefernce service
« Reply #9 on: 04 August 2011, 20:39:16 »

Quote
Nothing works. ESP the current wave  of automated voice calls about your recent accident / bankrucy / loan / kitchen etc

I find a torrent of abuse helps me feel better, although doesn't stop it

It did for one of mine :y But I was very abusive :-X :-[
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Shelby

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Re: telephone prefernce service
« Reply #10 on: 05 August 2011, 09:03:29 »

Quote
Yes but what is this with phone ringing and you pick it up and no-one answers? Not a prob for me but my 90 year old father is getting a bit concerned when he receives these calls home alone.

Must talk to BT about it - will that do any good?

Not totally sure, I believe that this is a ploy used by some marketting call centers and others.

Some call center operators get paid by the number of calls they make (actual calls, not just ringing an number) regardless of wether they make a sale or not.  By phoning and putting the phone down their end without even speaking, their system registers they have made a call and the recipient answered = they get paid.  Doing this from time to time allows them to increase the number of answered calls they make and increase their pay or meet necessary quotas.

Personally, I rarely if ever answer my phone any more.  After I went through the debt management process years ago and got called anything up to 15 times a day as early as 6am and as late as 10pm by my creditors, I just keep my answerphone on 24/7 and let that answer it.  Friends / family etc know to use my mobile if possible and if they phone the house they speak on the answer phone and we will pick it up.

Still het lots of blank messages and the like but I just don't worry about it now.

Ive also done things to wind up marketing callers, things like ...

- Have gun shot sounds on my PC (which I have played loudly though the speakers followed by "sorry, something has come up I have to go").

- Shouting at the kids to put the guns down

- Get my daughter (13) to shout from in the kitchen, tell them ill be back in a moment then put the phone down and just leave them hanging on the line.

Childish, but makes me feel better haha.
« Last Edit: 05 August 2011, 09:08:44 by Tanthalas »
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Jimbob

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Re: telephone prefernce service
« Reply #11 on: 05 August 2011, 09:11:02 »

Not quite.....

Automated Dialler system knows how long calls should take, so rings customers ready, on the expectation there will be a free 'operator' to transfer the customer too.

These should be accurate, and mean staff waiting for a call is kept to an absolute minimum, but if they get it wrong, or calls take too long, then the computer has made calls, but with no human to transfer them too, hence the dead line in effect.


Personally, TPS made a good job, for the few UK based ones we still get, just politely ask to be removed from the call list, they are legally obliged to honour this (whether they do or not is another matter, but reputable firms dont want to waste money ringing people, so its in their interest to remove you)
Has very little effect on the overseas centres though.

I know they are annoying, but I just try and think of the poor bugger on the other end of the phone, desperately trying to earn enough money to feed the family.

bob.dent

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Re: telephone prefernce service
« Reply #12 on: 05 August 2011, 09:35:21 »

Quote
Not quite.....

Automated Dialler system knows how long calls should take, so rings customers ready, on the expectation there will be a free 'operator' to transfer the customer too.

These should be accurate, and mean staff waiting for a call is kept to an absolute minimum, but if they get it wrong, or calls take too long, then the computer has made calls, but with no human to transfer them too, hence the dead line in effect.


Personally, TPS made a good job, for the few UK based ones we still get, just politely ask to be removed from the call list, they are legally obliged to honour this (whether they do or not is another matter, but reputable firms dont want to waste money ringing people, so its in their interest to remove you)
Has very little effect on the overseas centres though.

I know they are annoying, but I just try and think of the poor bugger on the other end of the phone, desperately trying to earn enough money to feed the family.

I would never blame the individuals James, just the sh1tbag companies that employ exploit them for peanuts.
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