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[sneakypenguin]

Good afternoon everyone,

as title, poped into halfords and was reversing into a space, this van suddenly decides it's a good time to slam it in reverse and and go into my rear passenger side door  don't think he knows what mirrors are for.


doesn't look too bad but this close to christmas is rather annoying. Now I need a bit of advice (first prang ever).
Got the guys details, name, address, contact number, van reg no. Do I call my insurance company to let them know whats happened then call someone like helphire as it wasnt my fault to get it sorted?

cheers

[Jimbob]

ouch 


rightly or wrongly I would probably be ringing my insurance company and giving them all the details

[alunonhisown]

Call your insurance company 1st, and if you are entitled to a courtesy car then your insurance company will arrange that for you. They may not use Helphire, the company where the car goes to for the repair may supply you with a courtesy car, albeit a Corsa OR SUCH LIKE

[mick11]

Ring your insurance company and give them all the details. Most companies have help and advice services to advise you. Also AA or RAC will advise if you are a member. You could need advice as I asume this was not on a public highway and some companies are not interested when accidents are in car parks.
Mick

[alunonhisown]

I was thinking the same Mick, but at this time of year I did not want to be the bearer of sad tidings.

[mick11]

I have had the same broker for about 15 years.My insurance is not the cheapest, but when the wife rolled our car end over end and wrote it off a couple of years ago in the snow,it was all sorted in a couple of week and they paid out the full market value with no hassle. You get what you pay for with insurance companies.
Mick

[sneakypenguin]

well, just got off the phone with elephant and they're sorting it out. thankfully the van that hit me was insured. they tried putting me through to alabany i think it was but couldn't get through. they're gonna call me sometime soon to get it sorted. releif!

[Mr Hagon]

I seem to remember that when I wrote off my Omega back in Feb I also got a call from Albany which I assume is the company elephant use as part of the legal cover you get these days.

[cruisetopoland]

Only use Helphire or similar if you are doubtful of your insurance company providing a loan car.

These third party companies cost the insurers more than sorting direct (someone has to pay them) and ultimately mean everyone gets a premuim rise in the future.

[sneakypenguin]

well the guy at elephant said they would provide a like for like courtesy car, just hope it can be arranged before thursday as I'm off to birmingham to spend crimbo with my mum

[cruisetopoland]

well the guy at elephant said they would provide a like for like courtesy car, just hope it can be arranged before thursday as I'm off to birmingham to spend crimbo with my mum

You'll probably get a nice E-class then!!  Enjoy 

[cruisetopoland]

well the guy at elephant said they would provide a like for like courtesy car, just hope it can be arranged before thursday as I'm off to birmingham to spend crimbo with my mum

You'll probably get a nice E-class then!!  Enjoy 

Be aware that if you are away for longer than it takes to repair, they will still want it back the second the Omega is done.  Should not be an issue with bodyshops closing for Christmas and the after-snow-collision-repair rush though.  So the van driver got you a flash new car for your Christmas trip then 

[sneakypenguin]

lol, yeah, looking forward to whatever they give me, if they ever phone me back! doubt they're going to call now, probably finished for the day.

[Entwood]

Elephant must be getting peed off with idiots reversing into their clients cars !! I'm with them to, and awaiting the news on my repairs..

Albany are the 3rd party recovery folks .. will try to get back your uninsured losses ... ie your excess  ..

[sneakypenguin]

well the elephant guy said they were going to waive my excess as it wasn't my fault which is a result