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[TheBoy]

Least you've got your stuff now so I soppose we've beat Amtrak  .

I have my stuff.  Obviously the courier cocked up yesterday.  My beef is with Amazon who have now lied to me 4 times in less than 2 days.

Anyone beats Amtrak.  OK, NHDL also now how a 100% failure to deliver when promised, but that is only once.  Amtrak's is 100% failure rate over several attempts....

....hence I usually do not order goods from companies that use Amtrak.  I frequently ring up companies, get all the way through the order process, find out its Amtrak, then cancel. Much to the annoyance of the comapnies in question...

[Missy_MV6]

I also don't like how Amazon operate.If you order a product online and it states instock you do expect to receive it fairly quickly.But..Amazon don't always have everything in their warehouses to dispatch.They rely on other companies to send them stock and then they dispatch to the customer or the companies themselves dispatch the order.I have ordered from Amazon and ended up waiting for ages only to be told that themselves or any other companies they use did not have what I had ordered and they couldn't give me a date when it would be in stock this is after they had stated that it WAS IN STOCK.I ended up cancelling the order and getting a refund on my card

Mind you I have had the same experience recently with Kays catalogue.I needed something fairly urgent for a night out.I ordered it on a Wed and was told it was in stock I then paid £2.95 extra for a guaranteed delivery on the Friday. By 4pm on Friday nothing had been delivered so I rang customer services and the guy on the phone told me that it was down to be delivered that day and the couriers worked up until 6pm.
Well 6pm came and went and still no delivery I rang again and spoke to a girl this time she had a look on the system and told me that the guy shouldnt have told me it was going to be delivered for that day because it wasnt even on the van yet!!!
I said I had paid extra for guranteed delivery and she said that the guy who I spoke to previousy had deleted that from the system  She explained that even though I had been told it was in stock and paid for guaranteed delivery Kays only guestimate that they are going to have it in stock in time!!!!!!
I told her that was a terrible way to run a business and I now no longer have an account with them

[TheBoy]

I also don't like how Amazon operate.If you order a product online and it states instock you do expect to receive it fairly quickly.But..Amazon don't always have everything in their warehouses to dispatch.They rely on other companies to send them stock and then they dispatch to the customer or the companies themselves dispatch the order.I have ordered from Amazon and ended up waiting for ages only to be told that themselves or any other companies they use did not have what I had ordered and they couldn't give me a date when it would be in stock this is after they had stated that it WAS IN STOCK.I ended up cancelling the order and getting a refund on my card

Mind you I have had the same experience recently with Kays catalogue.I needed something fairly urgent for a night out.I ordered it on a Wed and was told it was in stock I then paid £2.95 extra for a guaranteed delivery on the Friday. By 4pm on Friday nothing had been delivered so I rang customer services and the guy on the phone told me that it was down to be delivered that day and the couriers worked up until 6pm.
Well 6pm came and went and still no delivery I rang again and spoke to a girl this time she had a look on the system and told me that the guy shouldnt have told me it was going to be delivered for that day because it wasnt even on the van yet!!!
I said I had paid extra for guranteed delivery and she said that the guy who I spoke to previousy had deleted that from the system  She explained that even though I had been told it was in stock and paid for guaranteed delivery Kays only guestimate that they are going to have it in stock in time!!!!!!
I told her that was a terrible way to run a business and I now no longer have an account with them

It seems we share similar experiences.

It seems that most companies, when things work, are fine.  Its when things go wrong that shows what companies are really like.

I have a little website where I have a list of companies that I deal with where things have gone wrong, and how they deal with it.  I seperate them into the good guys and those who deserve to go tits up.  The only good guys currently are svp.co.uk, a blank media supplier.  They do everything that the law says they should in my experience.  All the others hide behind random T&Cs, most of which are not lawful.

[CaptainZok]

I also don't like how Amazon operate.If you order a product online and it states instock you do expect to receive it fairly quickly.But..Amazon don't always have everything in their warehouses to dispatch.They rely on other companies to send them stock and then they dispatch to the customer or the companies themselves dispatch the order.I have ordered from Amazon and ended up waiting for ages only to be told that themselves or any other companies they use did not have what I had ordered and they couldn't give me a date when it would be in stock this is after they had stated that it WAS IN STOCK.I ended up cancelling the order and getting a refund on my card

Mind you I have had the same experience recently with Kays catalogue.I needed something fairly urgent for a night out.I ordered it on a Wed and was told it was in stock I then paid £2.95 extra for a guaranteed delivery on the Friday. By 4pm on Friday nothing had been delivered so I rang customer services and the guy on the phone told me that it was down to be delivered that day and the couriers worked up until 6pm.
Well 6pm came and went and still no delivery I rang again and spoke to a girl this time she had a look on the system and told me that the guy shouldnt have told me it was going to be delivered for that day because it wasnt even on the van yet!!!
I said I had paid extra for guranteed delivery and she said that the guy who I spoke to previousy had deleted that from the system  She explained that even though I had been told it was in stock and paid for guaranteed delivery Kays only guestimate that they are going to have it in stock in time!!!!!!
I told her that was a terrible way to run a business and I now no longer have an account with them

It seems we share similar experiences.

It seems that most companies, when things work, are fine.  Its when things go wrong that shows what companies are really like.

I have a little website where I have a list of companies that I deal with where things have gone wrong, and how they deal with it.  I seperate them into the good guys and those who deserve to go tits up.  The only good guys currently are svp.co.uk, a blank media supplier.  They do everything that the law says they should in my experience.  All the others hide behind random T&Cs, most of which are not lawful.

I think a lot of this is caused by call centre staff being inexperienced/poorly trained then shoved in at the deep end with a target number of calls per hour to answer, leading to the "say anything to clear the call" type statements.
If you ever go around a call centre they are packed in like battery hens and monitored that closely the manager can even tell how long the op has spent in the toilet in a day.
Then you add in the over reliance on IT systems which are often "optimistic" on delivery schedules and your set to disappoint your customers.
Many times I've been stood on the doorstep with a parcel fresh off the trailer that morning to be told that the operator promised delivery some days previously. Believe me it annoys us as much as the customer, if you know its coming you can wait in for delivery if you don't we end up running around trying to find someone to take it/somewhere safe to leave it and when they mess up we're the only face you see and the ones to get the complaints for someone else's negligence even though we're blameless and unable to do anything but apologise on someone elses behalf.

[TheBoy]

I also don't like how Amazon operate.If you order a product online and it states instock you do expect to receive it fairly quickly.But..Amazon don't always have everything in their warehouses to dispatch.They rely on other companies to send them stock and then they dispatch to the customer or the companies themselves dispatch the order.I have ordered from Amazon and ended up waiting for ages only to be told that themselves or any other companies they use did not have what I had ordered and they couldn't give me a date when it would be in stock this is after they had stated that it WAS IN STOCK.I ended up cancelling the order and getting a refund on my card

Mind you I have had the same experience recently with Kays catalogue.I needed something fairly urgent for a night out.I ordered it on a Wed and was told it was in stock I then paid £2.95 extra for a guaranteed delivery on the Friday. By 4pm on Friday nothing had been delivered so I rang customer services and the guy on the phone told me that it was down to be delivered that day and the couriers worked up until 6pm.
Well 6pm came and went and still no delivery I rang again and spoke to a girl this time she had a look on the system and told me that the guy shouldnt have told me it was going to be delivered for that day because it wasnt even on the van yet!!!
I said I had paid extra for guranteed delivery and she said that the guy who I spoke to previousy had deleted that from the system  She explained that even though I had been told it was in stock and paid for guaranteed delivery Kays only guestimate that they are going to have it in stock in time!!!!!!
I told her that was a terrible way to run a business and I now no longer have an account with them

It seems we share similar experiences.

It seems that most companies, when things work, are fine.  Its when things go wrong that shows what companies are really like.

I have a little website where I have a list of companies that I deal with where things have gone wrong, and how they deal with it.  I seperate them into the good guys and those who deserve to go tits up.  The only good guys currently are svp.co.uk, a blank media supplier.  They do everything that the law says they should in my experience.  All the others hide behind random T&Cs, most of which are not lawful.

I think a lot of this is caused by call centre staff being inexperienced/poorly trained then shoved in at the deep end with a target number of calls per hour to answer, leading to the "say anything to clear the call" type statements.
If you ever go around a call centre they are packed in like battery hens and monitored that closely the manager can even tell how long the op has spent in the toilet in a day.
Then you add in the over reliance on IT systems which are often "optimistic" on delivery schedules and your set to disappoint your customers.
Many times I've been stood on the doorstep with a parcel fresh off the trailer that morning to be told that the operator promised delivery some days previously. Believe me it annoys us as much as the customer, if you know its coming you can wait in for delivery if you don't we end up running around trying to find someone to take it/somewhere safe to leave it and when they mess up we're the only face you see and the ones to get the complaints for someone else's negligence even though we're blameless and unable to do anything but apologise on someone elses behalf.

I never moan at the courier, unless its their fault, as if they deliver within their stated time, they are not to blame.  Trouble is, many of these liars say stuff is dispatched long before the courier picks it up...