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Author Topic: Kwik Fit disaster  (Read 1741 times)

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pscocoa

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Kwik Fit disaster
« on: 23 February 2012, 18:26:19 »
Just been to collect my Phaeton from VW.

VW dealer had had an interesting day.

A VW Touareg (2005) customer had asked for the price of a service earlier in week and was unhappy at the VW price. He took it to KwikFit yesterday. Less than a mile from Kwik Fit engine had dropped its oil. Recovered to VW where engine found to be seized - £12000 is quote for damage. Kwik Fit managers have been around to VW to try and sort something out.

Sump plug not properly tightened is suggestion
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Jimbob

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Re: Kwik Fit disaster
« Reply #1 on: 23 February 2012, 18:29:48 »
oops!

if they even remembered to put the new oil in!
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pscocoa

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Re: Kwik Fit disaster
« Reply #2 on: 23 February 2012, 18:40:06 »
no there was oil all over everything and all over VW dealer's floor when recovered and left there
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dbug

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Re: Kwik Fit disaster
« Reply #3 on: 24 February 2012, 14:29:46 »
Sorry to hear your problem mate - but there's lots off bad vibes and stories of terrible service on here over the years re Kwik Sh1t so I'm suprised you'd trust them with such a nice motor!

No doubt it'll be sorted - just make sure they pay up in full for the rectification and inconvience.  ;)

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Lazydocker

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Re: Kwik Fit disaster
« Reply #4 on: 24 February 2012, 14:58:43 »
Quote from: dbug on 24 February 2012, 14:29:46
Sorry to hear your problem mate - but there's lots off bad vibes and stories of terrible service on here over the years re Kwik Sh1t so I'm suprised you'd trust them with such a nice motor!

No doubt it'll be sorted - just make sure they pay up in full for the rectification and inconvience.  ;)
Not his car, he was just there when it came in ;)
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tunnie

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Re: Kwik Fit disaster
« Reply #5 on: 24 February 2012, 15:12:40 »
How is the Phaeton? How much was the service if you don't mind me asking?
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dbug

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Re: Kwik Fit disaster
« Reply #6 on: 24 February 2012, 15:26:54 »
Quote from: Lazydocker on 24 February 2012, 14:58:43
Quote from: dbug on 24 February 2012, 14:29:46
Sorry to hear your problem mate - but there's lots off bad vibes and stories of terrible service on here over the years re Kwik Sh1t so I'm suprised you'd trust them with such a nice motor!

No doubt it'll be sorted - just make sure they pay up in full for the rectification and inconvience.  ;)
Not his car, he was just there when it came in ;)

Whoops - should take the time to read the post properly  :-[

Sorry pscocoa
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pscocoa

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Re: Kwik Fit disaster
« Reply #7 on: 24 February 2012, 17:23:14 »
Quote from: tunnie on 24 February 2012, 15:12:40
How is the Phaeton? How much was the service if you don't mind me asking?

Phaeton is brilliant - my usual journeys are between 210 miles and 250 miles without stopping and you arrive without feeling tired and it is a pleasure to drive. Only problem I have had was a VW recall for water pump which was not giving a problem but the dealer messed up and it had to go back in - I posted on this a month or so ago - all sorted now.

Service costs - the intermediate oil service is £150 and the major is £290. So basically that is it for 20000 miles as I have elected for time and distance and not long life servicing. If you pay £379 in advance you get the 2 services (value £440)and 2 MOTs say £45 each and so they claim you are £530 less £379 better off = £151 over 2 years. There is also something else I think.

They also service the ac and bacteria purge the cabin once every 2 years and that is another £95.
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tunnie

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Re: Kwik Fit disaster
« Reply #8 on: 25 February 2012, 14:20:06 »
Quite reasonable then, thanks for info. Its one of the possibles for a future replacement of the Omega :)
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