Apply it to this thread.
Kevs answer btw is not what I imagined. Why? Did I not explain it well enough. More than likely. Did he apply it to what he knows best. Quite possibly.
Probably got the point accross by now.
Might be ready for Mr Dtm now. If he can be arsed.
For me, and probably others I'd guess, the work environment can be extremely frustrating. The same old problems come up time and time again. Same job done wrong each time it comes through. So what did we do last time? We bodged it. Staff used their ingenuity to fix the fault and get the job through. It's not done correctly, it's not exactly to spec, it cost the company three times as much in time to do, but the customer accepted it and we got paid.
Where's the fault? Well, management don't know. Why? Lack of experience. But ultimately, they failed to implement a fault reporting system. Staff have no way of reporting back a fault. Result? Nobody fixes any faults. More jobs come though and back up the production process. Result less jobs done that day. Result? Less profit. Last 3 or 4 jobs of the day are delivered late because the fault held them up and they don't get done until the next day. Costs are incurred on late fees. The profit from the faulty job is lost, ten fold actually by the time up I add up the knock on effects. Result? Company goes bust. Or at best, is selling fivers for £4 and an accountant might spot it.
This is my world currently. We don't learn as a company. Why? Management see fault finding as a negative. So refuse to accept it stating we must keep looking forward. Ok great, how? No answer. Just keep looking forward.
Ffs. Looking forward is great, but in order to look forward effectively, first the passed needs to be accepted and learned from. Anything else is idiotic.
Now it may be that jobs come through "wrong" for a good reason. But unless you have an effective fault finding process in place, nobody will ever know what that reason is. Good bad or indifferent.