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[Marks DTM Calib]

Well, had a new screen fitted just over a week ago by RAC windscreens.

Inspected it properly yesterday (I have not been using that car).

1) The rubber seals at both top corners of the screen no longer make contact with the metal work.

2) There is damage to the bottom NS of the screen as if its been dropped before fitting.

3) When you start the car the engine noise is obviously higher, drive the car (50+) and you get wind noise along the bottom edge!

So its a crap job!

Phoned customer services today and I am awaiting a call from the local branch (in Nottingham)

[Jay w]

so overall not a very good job.

the interesting thing will be how they 'recover' the situation

[Jimbob]

The CDX screen when we bought the cars was an RAC windscreen!

Was appaling quality

Had a big white patch at the bottom, in the centre.  Glass seemed poor quality.

It was going to have an accident..

It was that bad it didnt need to, one hot day, car sat on the drive untouched, screen went bang, and big crack appeared.

Never again!

[Dazzler]

Talking of screens, does anyone know how to remove and refit the plastic/rubber surround on the windscreen??? :-/

[Marks DTM Calib]

It just pulls out and then gets tapped back in with a hide hammer.

You have to be careful though so as not to damage the plastic trim which it clips into on the edge of the screen

Still heard nothing from RAC......they told me they would call straight away.

[Dazzler]

It just pulls out and then gets tapped back in with a hide hammer.

You have to be careful though so as not to damage the plastic trim which it clips into on the edge of the screen

Still heard nothing from RAC......they told me they would call straight away.

how many times have we heard that one

[Marks DTM Calib]

It just pulls out and then gets tapped back in with a hide hammer.

You have to be careful though so as not to damage the plastic trim which it clips into on the edge of the screen

Still heard nothing from RAC......they told me they would call straight away.

how many times have we heard that one

Yes well, I will call them shortly.......and I will NOT be happy!

[Dazzler]

It just pulls out and then gets tapped back in with a hide hammer.

You have to be careful though so as not to damage the plastic trim which it clips into on the edge of the screen

Still heard nothing from RAC......they told me they would call straight away.

how many times have we heard that one

Yes well, I will call them shortly.......and I will NOT be happy!

Let them have it, and insist on speaking to a manager not a monkey.

[Marks DTM Calib]

It just pulls out and then gets tapped back in with a hide hammer.

You have to be careful though so as not to damage the plastic trim which it clips into on the edge of the screen

Still heard nothing from RAC......they told me they would call straight away.

how many times have we heard that one

Yes well, I will call them shortly.......and I will NOT be happy!

Let them have it, and insist on speaking to a manager not a monkey.

Is there a difference in these places these days?

[Dazzler]

If you talk to customer services, there is normally a half decent person on the other end of the phone.

[Marks DTM Calib]

If you talk to customer services, there is normally a half decent person on the other end of the phone.

Already done that..........there was just somebody who would not pass comment, played the political line and took the details.!

[Kevin Wood]

If you talk to customer services, there is normally a half decent person on the other end of the phone.

Already done that..........there was just somebody who would not pass comment, played the political line and took the details.!

My experience with high profile companies that do shoddy work is that they handle complaints very well. I believe they aim to get away with doing half a job because 95% of customers don't know a good job from a bad one and therefore go away happy. The 5% who complain they can afford to treat very well to avoid getting a bad name.

My guess is that you'll get phoned by an area customer relations guy who will argree with everything you complain about, resolve the situation and promise to give the cowboys involved a b0110ck1ng, which he won't, of course.

Hope it gets sorted anyway. It's frustrating when you maintain your own car and the one or two things you entrust to others get botched.

Kevin

[Marks DTM Calib]

If you talk to customer services, there is normally a half decent person on the other end of the phone.

Already done that..........there was just somebody who would not pass comment, played the political line and took the details.!

My experience with high profile companies that do shoddy work is that they handle complaints very well. I believe they aim to get away with doing half a job because 95% of customers don't know a good job from a bad one and therefore go away happy. The 5% who complain they can afford to treat very well to avoid getting a bad name.

My guess is that you'll get phoned by an area customer relations guy who will argree with everything you complain about, resolve the situation and promise to give the cowboys involved a b0110ck1ng, which he won't, of course.

Hope it gets sorted anyway. It's frustrating when you maintain your own car and the one or two things you entrust to others get botched.

Kevin

I had considered fitting my own screen (I have fitted bonded ones in the past and can get a loan of the kit) but, its cheaper to get it done on insurance.

[bertiecbx550]

the only complaint i`ve got bout my windscreen that was fitted over a week ago is there was no free coffee machine....

[Dazzler]

If you talk to customer services, there is normally a half decent person on the other end of the phone.

Already done that..........there was just somebody who would not pass comment, played the political line and took the details.!

My experience with high profile companies that do shoddy work is that they handle complaints very well. I believe they aim to get away with doing half a job because 95% of customers don't know a good job from a bad one and therefore go away happy. The 5% who complain they can afford to treat very well to avoid getting a bad name.

My guess is that you'll get phoned by an area customer relations guy who will argree with everything you complain about, resolve the situation and promise to give the cowboys involved a b0110ck1ng, which he won't, of course.

Hope it gets sorted anyway. It's frustrating when you maintain your own car and the one or two things you entrust to others get botched.

Kevin

A very well put statement Kevin.