Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[Field Marshal Dr. Opti]

I don't suppose you took a note of the mileage before you handed it over?

I didn't, but it shouldn't be too difficultt o work out. The mileage is on the original invoice & I've only driven home from Bolton & back twice.

I do think it's been damage on site though ....... there's a lot of cars on a small site

I've just seen this, Andy.

Mercedes dealers are generally considered to be quite poor by their owners.

[Andy B]

I don't suppose you took a note of the mileage before you handed it over?

I didn't, but it shouldn't be too difficultt o work out. The mileage is on the original invoice & I've only driven home from Bolton & back twice.

I do think it's been damage on site though ....... there's a lot of cars on a small site

I've just seen this, Andy.

Mercedes dealers are generally considered to be quite poor by their owners.

You would have hoped that a main dealer would have been better equiped & trained than the indies 

2nd in command service manager phone 20 mins ago to tell me what I told them a month ago .... it needs a new strut ...  and one is now on its way from the Vaterland. The bodyshop is collecting my car tomorrow for repair. I told him I'm not having a hand full of bog on the doors 

 .. to be continued! 

[henryd]

I don't suppose you took a note of the mileage before you handed it over?

I didn't, but it shouldn't be too difficultt o work out. The mileage is on the original invoice & I've only driven home from Bolton & back twice.

I do think it's been damage on site though ....... there's a lot of cars on a small site

I've just seen this, Andy.

Mercedes dealers are generally considered to be quite poor by their owners.

You would have hoped that a main dealer would have been better equiped & trained than the indies 

2nd in command service manager phone 20 mins ago to tell me what I told them a month ago .... it needs a new strut ...  and one is now on its way from the Vaterland. The bodyshop is collecting my car tomorrow for repair. I told him I'm not having a hand full of bog on the doors 

 .. to be continued! 

Get yourself a magnet

[Viral_Jim]

You would have hoped that a main dealer would have been better equiped & trained than the indies 

Sadly I've never found this to be the case with anyone I know - Audi, Jag Merc, all the same  . They make their money selling cars, finance products and profiting from trade ins. Service is just a cost centre to them. Their brand value is the brand value of their cars, levels of service, so long as they meet a minimum is far less important to them. Indies by comparison make their money and reputations on the quality of the service and repairs they make.

Having said that, I think the service you've received falls short of my expectations of a backstreet spanner monkey emporium. 

[Andy B]

...
Get yourself a magnet

 

[Andy B]

....
Having said that, I think the service you've received falls short of my expectations of a backstreet spanner monkey emporium. 

I have .....and my email to their head office says as such 

[Andy B]

received a phone call from Mercedes customer service in Amsterdam today  Complaint duly noted. 

followed a few hours later by a call from the dealer principal ......  of course he didn't know because he'd been off a week ..... no answer when asked about the previous 3 weeks my car has to-ing & fro-ing from them to my house   

[Andy B]

Phoned today at 5 to 3 for a 'SITREP' so asked for service manager or his 2nd in command ..... both busy, but I'll email them both and get them to call you back says the receptionist. At 5:15 I phoned again! Why do people NEVER return phone calls? Considering they're on their back foot I thought they might have ..... obviously wrong.

It's still in the body shop!! It allegedly went last Friday ..... how long does it take to remove, repair and refit two bloody doors? 

[henryd]

Phoned today at 5 to 3 for a 'SITREP' so asked for service manager or his 2nd in command ..... both busy, but I'll email them both and get them to call you back says the receptionist. At 5:15 I phoned again! Why do people NEVER return phone calls? Considering they're on their back foot I thought they might have ..... obviously wrong.

It's still in the body shop!! It allegedly went last Friday ..... how long does it take to remove, repair and refit two bloody doors? 

And presumedly the  airmatic is still yet to be fixed 

[Lazydocker]

Phoned today at 5 to 3 for a 'SITREP' so asked for service manager or his 2nd in command ..... both busy, but I'll email them both and get them to call you back says the receptionist. At 5:15 I phoned again! Why do people NEVER return phone calls? Considering they're on their back foot I thought they might have ..... obviously wrong.

It's still in the body shop!! It allegedly went last Friday ..... how long does it take to remove, repair and refit two bloody doors? 

I could be wrong, but it's probably not high on their list of priorities

Do you have a courtesy car?

[Andy B]

....
I could be wrong, but it's probably not high on their list of priorities

Obviously not

Do you have a courtesy car?

No. It's a bit late now after a month to start demanding a courtesy car ..... good job I have another car for work. 25 milex each way would be a none starter on the bus!   

[Andy B]

.....

And presumedly the  airmatic is still yet to be fixed 

Correct! It's down as a 2 hour job, so providing the strut has arrived, it shouldn't then be too much longer ....... 

[YZ250]

.....
I do think it's been damage on site though ....... there's a lot of cars on a small site

Could have been a delivery van, you'll probably never know.  I'm angry and it's not even my car. You'd have thought that they'd have bent over backwards to sort this out now but sadly these things seem to just get dismissed. 
Hope it's sorted to your satisfaction Andy. 

[Andy B]

....

Could have been a delivery van, you'll probably never know.  I'm angry and it's not even my car. You'd have thought that they'd have bent over backwards to sort this out now but sadly these things seem to just get dismissed. 
Hope it's sorted to your satisfaction Andy. 

Only my opinion but ...... as it's a fairly consistant scrape along the car I think it's been done by who ever was driving my car  if it'd been another vehicle wouldn't it have been a shorter/deeper dent? 

And only just thought, wasn't it new reg plate yesterday  ...... my problems will be way down the list of priority .... people will be wantingto drive their new cars away.

[STEMO]

Yep. And as they drive away the dealer will be thinking "Hope you enjoyed the good customer service, it won't be like that if you come back with a problem".