cem, its probably difficult to explain, as you have little/no experience of the civil service, and how it runs. I'm sure the Turkish ones are dire as well, but I doubt to anywhere near the level.
If you can find it on youtube, I suggest watching the 1980s comedy "Yes Minister" and "Yes Prime Minister" with Paull Eddington (not the new series from 2012). Sadly, not only is this worryingly close of how everything was bottom-up and inefficient, it shows how things never got changed. Its quite an amusing programme anyway, though when you realise how close it was....
I worked for the national telco here, British Telecom when I started, now BT. Its one of the privatised (under Thatcher) utilities. Its also one of the utilities, despite the best efforts of OFCOM, formerly OFTEL, where competition has been effective. Look how (real term) costs to customers have dropped, and the service has improved in unthinkable orders of magnitude.
The energy privatisations haven't worked. I rather useless regulator (civil servents) coupled with an unrealistic pricing method.